Senior National Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee both the largest existing and new clients within the designated group.

• Deliver proactive and consultative support to clients to nurture customer relations and enhance partnerships.

• Manage client solutions, enhancements, change requests, marketing requests, and exception requests effectively.

• Execute program modifications and collaborate with business partners to launch products and programs in the market.

• Supervise enhancements and the rollout of functionalities for current products, programs, and services.

• Create and uphold the strategic plan for the department.

• Work in tandem with cross-functional partners, both internal and external, on product development, implementation, and servicing matters.

• Ensure timely resolution of issues with IT, Operations, Business Controls, Compliance Financial Crimes, Accounting, and vendors.

• Conduct competitor analysis regarding product features, pricing, and service quality.

• Mitigate financial and reputational risks to the Bancorp.

• Keep abreast of industry trends and maintain expertise in the field.

• Engage in organic growth strategies while assessing, integrating, managing, and expanding new business opportunities.

• Provide executive-level communication and advocate for clients with internal stakeholders.

• May take the lead or mentor team members.

⛳️ Requirements

• Bachelor’s degree focused on Business, Finance, or a related field, or an equivalent combination of education and experience.

• At least 6-8 years of experience in Banking or Account Management.

• Proficient in prioritizing regular workloads, special tasks, and concurrent projects.

• Capable of allocating time and resources efficiently to complete tasks accurately within set deadlines.

• Self-driven and motivated.

• Strong team player.

• Ability to operate with minimal supervision.

• Quick to develop a comprehensive technical understanding of mobile wallet and digital payment processing technologies and capabilities.

• Broad knowledge of the Payments industry and the supporting business systems.

• Highly proficient in Windows-based software applications, including Outlook, Word, Excel, and PowerPoint.

• Exceptional analytical, presentation, written communication, and verbal communication skills.

🏝️ Benefits

• Eligibility for an incentive compensation plan.

• Comprehensive benefits programs.

• Competitive compensation offerings.

• Benefits that promote physical, financial, emotional, and social well-being.

• Commitment to equal employment opportunities and fostering an inclusive culture.