Senior Medical Representative

This is a fully remote position, open to applicants in Romania.

📋 Description

• Collaborate with team members to deliver outstanding customer experiences.

• Foster meaningful conversations by inquiring about customers' priorities and being mindful of time limitations.

• Respond promptly and accurately to the needs of customers.

• Follow up with customers to honor commitments made.

⛳️ Requirements

• Exhibit a comprehensive understanding of the healthcare marketplace.

• Demonstrate a profound knowledge of oncology patient disease states and the therapeutic options available.

• Show a thorough grasp of current oncology treatment guidelines (e.g., ESMO, NCCN, local protocols).

• Understand the customer landscape, including systems, accounts, and key stakeholders such as oncologists, hematologists, tumor board/multidisciplinary team members, and hospital pharmacists.

• Effectively utilize promotional materials, clinical data, and reprints.

• Comprehend local healthcare systems, including the oncology patient pathway (diagnosis, treatment, monitoring, approval committees).

• Adhere to compliance, ethical, and legal standards.

• Analyze territory and accounts to make informed trade-off decisions using relevant data and resources (e.g., results, quotas, tracking tools, segmentation).

• Identify opportunities by evaluating growth potential, benefits, effort, account influence, and access.

• Stay informed about competitors' products within the oncology portfolio.

• Apply product knowledge effectively to achieve targets.

• Enhance each customer interaction through professionalism, respect, integrity, expertise, relationship-building, and passion (Every Interaction Matters).

• Collaborate with colleagues to create exceptional customer experiences.

• Engage in meaningful dialogue by inquiring about customers' priorities and demonstrating sensitivity to time constraints, regardless of their position within the account.

• Respond swiftly and appropriately to customer needs.

• Assess the execution of territory and account plans, making prompt adjustments based on results.

• Actively seek and incorporate customer feedback.

• Address customer inquiries, concerns, and complaints accurately and promptly.

• Gain access to customers, including in restricted-access settings typical of the oncology hospital environment.

• Manage customer objections effectively.

• Employ suitable closing and negotiation techniques.

• Document details of promotional calls and set objectives for subsequent calls.

• Follow up with customers on commitments made.

• Understand customer priorities and the influence of these priorities on their decision-making processes.

• Build and maintain business relationships to ensure a high-quality customer experience.

• Manage the territory using KPI metrics.

• Identify pertinent customer and territory market information.

🏝️ Benefits

• Lilly is committed to assisting individuals with disabilities in actively participating in the workforce, ensuring equal opportunities when applying for positions.