Senior Marketing Specialist

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Propel growth and enhance profitability across all assigned products through effective risk selection, pricing strategies, negotiation, sales efforts, customer retention, and high-quality service.

• Assess needs and propose alternatives for enhancing processes, customer service, or product offerings.

• Support customers by conducting loss prevention meetings, addressing claims concerns, and providing product training.

• Offer technical guidance to assist customers in resolving problems or improving their business operations.

⛳️ Requirements

• Proactively oversee daily work processes within the designated territory to meet operational and strategic goals.

• Evaluate needs and suggest alternatives for the enhancement of processes, customer service, or products.

• Lead short-term projects (ranging from 3 to 9 months) with a clearly defined scope.

• Cultivate and sustain profitable relationships with both new and existing customers.

• Aid customers in loss prevention meetings, tackle claims issues, and provide product training.

• Deliver training to customers and personnel within the Strategic Business Unit on products and services.

• Provide technical support that empowers customers to address issues or improve their business operations.

• Foster and maintain positive customer relationships by meeting with customers regularly, even when specific initiatives are not in progress.

• Anticipate customer needs and monitor trends to recommend necessary changes.

• Resolve technical challenges within the respective function or unit.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Opportunities for professional development and career advancement.

• Competitive compensation packages.

• Flexible work arrangements to support work-life balance.