Senior Manager, Wholesale Fulfillment – Wholesale DC

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategic direction and daily functions of Comfrt's Wholesale Distribution Center.

• Ensure the 3PL meets standards for inbound and outbound processes, UPH, accuracy, and cost management.

• Facilitate daily huddles, weekly business reviews, monthly assessments, and quarterly evaluations with the 3PL.

• Collaborate on workforce planning, volume forecasting, capacity modeling, and preparation for peak seasons.

• Manage standard operating procedures (SOPs), process documentation, initiatives for continuous improvement, and the roadmap for automation.

• Cultivate and manage strategic relationships with 3PL partners, including business reviews, forecast discussions, and performance evaluations.

• Coordinate vendor shipments, fulfillment of wholesale orders, scheduling of shipments, routing, execution of freight, and compliance with SLAs.

• Work closely with Supply Planning and Wholesale Sales on demand forecasting, allocation strategies, and inventory positioning.

• Supervise multi-node inventory transfers, processing of recalls, and handling of returns.

• Oversee master SKU management, product lifecycle processes, seasonal stock balancing, and clearance of end-of-life products.

• Ensure inventory accuracy through cycle counts, physical inventories, variance investigations, and identification of root causes.

• Set targets for shrinkage, damage, adjustments, maintain audit trails, recover costs, and ensure partner accountability.

• Collaborate with the Technology team on WMS/OMS inventory integrity, system transactions, data quality, and accuracy reporting.

• Act as the operational lead at headquarters for wholesale partners, addressing issues related to orders, shipments, fulfillment, and SLAs.

• Partner with teams in Vendor Management, Finance, Technology, Wholesale Sales, Supply Planning, Customer Success, and reporting.

• Evaluate throughput, accuracy, fulfillment timeliness, freight costs, and compliance with partner SLAs.

• Develop dashboards and KPI frameworks, and create action plans aimed at enhancing efficiency, reducing costs, and increasing partner satisfaction.

• Lead and mentor DC supervisors and coordinators, establishing succession planning and leadership development pipelines.

• Conduct monthly business reviews for the Wholesale DC and quarterly strategic reviews with the VP of Supply Chain Operations.

⛳️ Requirements

• A minimum of 7-10+ years of progressive experience in wholesale distribution, DC operations, supply chain management, or B2B fulfillment.

• Demonstrated success in leading large-scale wholesale DC operations and managing 3PL partners to meet UPH, accuracy, cost, and SLA goals.

• Comprehensive knowledge of WMS/OMS systems, order management, inbound/outbound processes, inventory controls, and reporting.

• Experience in coordinating inventory flows across multiple nodes within complex wholesale and B2B networks.

• Familiarity with wholesale freight execution, LTL/FTL management, carrier negotiations, and delivery SLAs in wholesale contexts.

• Advanced skills in Excel/Sheets.

• Proficiency with business intelligence tools such as Looker, Tableau, and Power BI.

• Experience in high-growth wholesale environments, DTC with wholesale channels, or B2B fulfillment.

• Strong leadership, delegation, and skills in team development.

• Exceptional written and verbal communication skills, with an executive presence.

• Strategic mindset with the ability to operate across DC operations, engage in 3PL discussions, and participate in executive strategy sessions.

• Strong skills in accuracy, control, root cause analysis, and systemic problem-solving.

• Capable of creating clear, scalable, and repeatable playbooks and processes.

• Data-driven decision-making abilities and comfort with ambiguity and rapid changes.

• Ability to remain adaptable and composed under pressure.

• Proactive communication and risk management skills.

• Strong collaboration and accountability skills with partners.

• A customer-focused mindset.

• Experience with Shopify Plus or B2B platforms is a plus.

🏝️ Benefits

• Generous paid time off.

• Company-sponsored health insurance.

• 5% match on 401k contributions.

• Discounts on all Comfrt products.

• Fully remote work environment.

• Supportive and creative workplace culture that values ideas and fosters growth.