Senior Manager, Technical Product Ownership

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the technical leader and product owner for CRM and client portal products that support GPO operations.

• Manage the comprehensive technology delivery of solutions developed on Salesforce Service Cloud and Experience Cloud.

• Direct Salesforce architectural decisions, backlog prioritization, best engineering practices, and technical roadmaps.

• Strategize future modifications to CRM and client portal systems based on business priorities and customer needs.

• Anticipate demand for Salesforce-based solutions and prioritize projects in collaboration with IT and business leaders.

• Propel continuous improvement, optimize the Salesforce platform, and ensure API integration reliability.

• Create product roadmaps that encompass new features, reduction of technical debt, and planning for product retirement.

• Provide hands-on technical leadership regarding Salesforce architecture, design patterns, and development choices.

• Oversee API integrations between Salesforce and various enterprise cloud platforms.

• Manage the technical delivery of the Salesforce Experience Cloud client portal.

• Lead backlog refinement sessions and the creation of technical stories with acceptance criteria and architectural considerations.

• Conduct or facilitate code reviews, architecture assessments, and design discussions.

• Ensure adherence to Salesforce governance, release management, environment strategy, and data governance standards.

• Oversee risks, metrics, OKRs, SLAs, OLAs, service costs, budgets, procurement, and vendor agreements.

• Build performance dashboards and scorecards and coordinate the resolution of high-severity product issues.

• Coach and manage cross-functional product team members while coordinating Agile SAFe interdependencies.

• Mentor associates and assist in user story creation, architecture guidance, code reviews, and decisions regarding Salesforce configuration.

⛳️ Requirements

• Bachelor's degree in Computer Information Systems or a related field, or equivalent work experience.

• Over 7 years of experience in Information Technology at progressively higher levels of responsibility.

• At least 2 years in a leadership or team lead role is preferred.

• Strong knowledge of Salesforce Service Cloud and Experience Cloud.

• Experience with Salesforce platform architecture, both declarative and programmatic development, and Salesforce release management.

• Proven experience managing API integrations between Salesforce and other enterprise cloud platforms.

• Strong understanding of maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap.

• Preferred experience in supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes.

• Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud is preferred.

• High-level understanding of Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support.

• Some budgetary responsibility is preferred.

• Excellent written and verbal communication skills.

• Salesforce Certified Administrator certification is preferred.

• Salesforce Certified Platform App Builder certification is preferred.

• Salesforce Certified Service Cloud Consultant certification is preferred.

• Salesforce Certified Experience Cloud Consultant certification is preferred.

• SAFe Product Owner / Product Manager (POPM) certification is preferred.

• Certified Scrum Product Owner (CSPO) or an equivalent certification is preferred.

• Strong leadership skills capable of providing technical direction to a cross-functional team.

• Familiarity with product management methodology and best practices of the Salesforce platform.

• Strong comprehension of SAFe Agile principles and methodology.

• Ability to prioritize tasks and consistently meet commitments in a fast-paced environment.

• Capability to collaborate across multiple IT groups to ensure comprehensive performance of Salesforce-based solutions and integrations.

• In-depth knowledge of GPO business operations and how CRM and portal technology support these functions.

• Understanding of the cost structure for services, including Salesforce licensing and integration platform expenses.

• Bachelor's degree in business administration, marketing, communications, product management, economics, healthcare administration, or a related field, or equivalent experience is required.

• A Master's degree in a related field or equivalent experience is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.