Senior Manager, Supply Chain Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• The Senior Supply Chain Operations Manager is responsible for overseeing comprehensive warehouse and hardware configuration operations for Illumia.

• This role ensures that receiving, inventory management, order fulfillment, and hardware configuration processes are executed accurately and efficiently, adhering to quality standards and business expectations.

• It combines tactical execution with strategic oversight by managing and developing the Supply Chain Operations and Hardware Configuration teams.

• The position entails managing vendor and supplier relationships, including performance oversight and contractual escalations.

• Collaborating cross-functionally with Planning, Services, Purchasing, IT, Legal, and Finance to synchronize warehouse execution with deployment timelines and business requirements.

• Acts as the main escalation point for fulfillment challenges and promotes continuous improvement through KPI analysis.

• Leads risk assessments and contingency planning while influencing ERP (Microsoft Dynamics 365) and reporting enhancements.

⛳️ Requirements

• A Bachelor's degree in Supply Chain, Operations (or a related field), or equivalent experience is required.

• Over 10 years of progressive experience in supply chain and logistics, with 3-5 years in a management role supervising warehouse operations and cross-functional teams.

• Strong leadership experience, including the mentoring and development of high-performing teams.

• Comprehensive knowledge of supply chain management, logistics, vendor relations, and contract governance.

• Demonstrated ability to assess supplier performance, manage vendor expectations, and drive enhancements in cost and efficiency.

• Exceptional communication skills, including the capability to prepare business cases and present strategies to senior leadership.

• Proficient in ERP/WMS systems and operational reporting tools.

🏝️ Benefits

• Flexible time off, including paid holidays and volunteer time.

• Extensive health, dental, and vision insurance plans available from your first day of employment.

• A comprehensive employee assistance program (EAP).

• Employer-covered life insurance/AD&D/short-term and long-term disability insurance.

• Flexible spending account (FSA) or health savings account (HSA).

• Matched 401(k).

• Employee stock purchase plan.