Senior Manager, Strategic Customer Success

📋 Description

• Recruit, lead, and nurture a high-performing team of Customer Success Managers (CSMs).

• Collaborate closely with the Go-To-Market (GTM) ecosystem and other Customer Success teams to develop Customer Success initiatives.

• Empower the team to recognize and respond proactively to leading indicators.

• Structure efforts around key performance metrics, such as Net Dollar Retention (NDR) and expansion.

• Act as the primary advocate for strategic and high-impact customers.

⛳️ Requirements

• A minimum of 12 years of experience in a customer-facing role.

• At least 3 years in a leadership or team lead capacity within customer success, account management, or a related field.

• Proven experience managing the renewal process and being responsible for a retention quota.

• Strong skills in discovery, qualification, and sales.

• Training in Command of the Message, MEDDIC, or similar methodologies is preferred.

• Experience utilizing data to make informed decisions regarding talent, team effectiveness, and customer programs.

• Familiarity with technical products, ideally within the DevOps sector.

• Excellent project management skills.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Health, vision, and dental insurance.

• Mental health benefits.