Senior Manager, Specialized Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of adjusters managing the organization’s most substantial and intricate claims.

• Provide daily oversight of operations to ensure efficient claims processing that aligns with corporate business objectives.

• Collaborate with leadership to evaluate resource requirements and implement ongoing improvement initiatives to enhance quality, service, and cost efficiency.

• Monitor team performance through file assessments, data analysis, and customer feedback.

• Offer coaching, mentoring, and development opportunities for professionals within the claims organization.

• Make staffing recommendations, engage in hiring and disciplinary actions, and oversee salary administration connected to performance.

• Act as a subject matter expert in specialized claims areas.

• Manage complex litigation strategies, direct external counsel, and oversee litigation-related expenses.

• Cultivate strong relationships with both internal and external stakeholders.

• Prepare and present reports on business trends, financial performance, and claim results.

• Communicate key issues and strategic insights to the appropriate audiences, adjusting style to ensure clarity and alignment.

⛳️ Requirements

• Bachelor’s degree preferred along with related claims experience.

• JD or equivalent experience highly desired.

• Proficient in using claims management systems and data analysis tools for documentation, reporting, and process enhancement.

• Experienced in managing litigation with external counsel and executing negotiation strategies for high-stakes claims.

• Outstanding verbal and written communication skills.

• Demonstrated ability to coach and develop individuals and teams to promote long-term career growth and foster a culture of continuous learning and innovation.

• Highly organized with the capacity to manage complex projects, workflows, and organizational strategies.

• Capable of making sound decisions in high-impact or ambiguous situations while balancing competing demands and ensuring alignment with corporate goals.

• Experience in managing significant legal or reputational risks and overseeing strategic decision-making across a business.

• Must hold the appropriate state adjuster license(s) and maintain continuing education credits.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Generous paid time off and holiday policies.