Senior Manager, Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and nurture a team of Solutions Architects operating across various regions and time zones, focusing on enhancing customer adoption, retention, and the expansion of Solo products and platform functionalities.

• Execute customer-facing projects of diverse complexity and scope tailored to customer needs, including initial onboarding, intricate upgrades, or architectural transformations.

• Act as the main technical liaison in a player-coach model for a select group of strategic accounts, cultivating a thorough understanding of their use cases, architecture, teams, and business objectives.

• Lead comprehensive technical issue resolution, collaborating with Support and Engineering on escalations and conducting root-cause analyses. Engage in hands-on troubleshooting within your accounts to expedite resolution and build customer trust.

• Advise customers as they leverage Solo.io products to accommodate modern workloads, including AI and agentic applications like LLM gateways, agent-to-agent communication, and securing model traffic at scale.

• Actively promote product adoption by identifying new use cases and uncovering opportunities for customers to extract greater value from the Solo.io product suite.

• Provide consulting on architectural best practices, performance optimization, and operational excellence in their Solo.io deployments.

• Design and implement customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.

• Advocate for the customer within Solo.io, converting their needs into actionable insights for Product Management and Engineering.

• Collaborate with the account team (CSM, AE, SE) to identify and mitigate technical risks, assess renewal health, and explore expansion opportunities.

⛳️ Requirements

• Over 3 years of direct management experience with technical individual contributors and/or customer-facing architecture teams.

• More than 5 years in a customer-facing technical capacity, such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.

• Extensive knowledge of cloud-native technologies, including Kubernetes, service mesh (e.g., Istio, Cilium), and API gateways and proxies (e.g., Envoy, Gloo Gateway).

• At least 1 year of hands-on experience with AI/ML technologies, including LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.

• A demonstrated history of managing technical relationships with large, strategic enterprise clients in a post-sales environment.

• Exceptional troubleshooting skills with the capability to navigate complex, multi-team production scenarios.

• Strong communication and presentation abilities, adept at simplifying complex technical concepts for diverse audiences, from platform engineers to senior executives.

• Proficiency in scripting or programming (e.g., Go, Python, Bash) for diagnostics, automation, and reference implementations.

• A bachelor's degree in a technical discipline, or equivalent industry experience.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development