Senior Manager, Sales Operations – Salesforce Analytics, Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain scalable data models, dashboards, and analytical instruments to facilitate data-driven decision-making.

• Oversee the entire sales analytics process, which includes data sourcing, cleansing, exploration, modeling, and validation.

• Collaborate with senior team members on technology platforms, data sources, and enhancements to infrastructure.

• Create predictive and prescriptive models to anticipate trends and refine sales strategies.

• Utilize advanced modeling techniques, including knowledge graphs, to integrate diverse data sources and reveal relationships.

• Assess and incorporate emerging AI tools into processes.

• Convert complex analyses into actionable insights for senior leadership.

• Ensure compliance with lead generation processes and smooth transitions among marketing, inside sales, and outside sales teams.

• Coordinate with marketing on database segmentation, contact sourcing, and metrics for lead generation.

• Track and maintain information regarding sales pipeline status, health, trends, and outcomes.

• Provide support for demand generation package details for management, operations, sales, and marketing activities.

• Improve lead generation performance dashboards for weekly, monthly, and quarterly business management.

• Assist in maintaining the experience database as a centralized source of truth for UBC projects and proof points.

• Act as a subject matter expert for the sales and marketing technology stack.

• Guarantee quality delivery of various vendors' technology solutions across multiple concurrent projects.

• Establish standard practices, components, and guidelines for integrated technology platforms.

• Help conduct root-cause analysis for challenges in demand generation and sales operations.

• Propose strategic solutions and facilitate alignment across functions for resolution.

• Engage in special projects as assigned.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent work experience.

• 5–8 years of pertinent experience, or a master’s degree with 3–5 years of relevant experience.

• Comprehensive understanding and broad application of technical principles, theories, and concepts within sales and marketing.

• Expert-level proficiency in Salesforce CRM.

• Experience with content management systems and marketing automation platforms.

• Ability to devise technical solutions to intricate problems by utilizing existing solutions from new perspectives.

• Innovative, thorough, and practical solutions that align with organizational goals.

• Strong commitment to customer service.

• Capacity to anticipate business needs, identify improvement opportunities, and advise stakeholders accordingly.

• Ability to lead discussions across all organizational levels and provide strategic guidance through clear written and verbal communication.

• Familiarity with clinical research, healthcare, life sciences, or PBM industries.

• Understanding of a vendor partner model.

• Flexibility to accommodate project deadlines with a varied schedule.

• Strong mentoring capabilities.

• Proficiency in prioritizing workload and meeting project deadlines.

• Adaptability and eagerness to evaluate, recommend, and implement new tools and platforms.

• Ability to thrive in a dynamic environment and make independent decisions.

• Proven experience in team collaboration.

• Minimal travel (<25%) may be required.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Telemedicine services (virtual doctor appointments).

• Wellness program.

• Adoption assistance program.

• Short-term disability coverage available after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Various discount programs.