Senior Manager, Sales Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead cross-functional initiatives to enhance and optimize the effectiveness of our Sales teams across various roles, aiming to drive operational efficiencies and improve outcomes (ARR growth, win rates, ACV).

• Ensure strong alignment on all initiatives in collaboration with Sales Managers and the VP of Sales.

• Collaborate with the VP of Revenue Operations on the quarterly roadmap and team-wide updates to guarantee a clear understanding of the prioritization and value of ongoing work across partner teams.

• Work alongside Sales leadership, Analytics, and the VP of Revenue Operations to continuously deliver pertinent insights that foster improvements in business performance.

• Supervise sales forecasting, quota, and pipeline management processes to confirm accuracy and alignment with the company's objectives.

• Establish and manage sales metrics, dashboards, and reporting, ensuring clarity on the reports utilized across teams.

• Develop and track key performance indicators (KPIs) to assess the effectiveness of sales strategies and guide future initiatives.

• Collaborate with the GTM Systems & Tools Manager and the VP of Revenue Operations to further refine existing tools, systems, and processes that empower the sales team to perform at its best.

• Handle reactive sales-related requests and ad hoc reporting needs in partnership with our Revenue Operations Specialist.

• Manage the complete cycle of sales territory management, including process documentation, mid-year and annual account assignment, and ROE escalation as necessary to the VP of Sales and VP of Revenue Operations.

• Identify bottlenecks in the sales process and implement scalable solutions to enhance efficiency.

• Collaborate with enablement to standardize workflows, documentation, and training that promotes operational excellence.

• Anticipate leadership needs by proactively surfacing insights and recommendations to enhance performance.

⛳️ Requirements

• Over 5 years of experience in sales operations or related fields, with a minimum of 2 years in a leadership position.

• Experience across various phases of company growth (startup, $10-$50M, $50M-$100M, $100M+).

• Documented success in scaling and optimizing GTM processes within a high-growth SaaS environment.

• Experience in managing sales operations teams.

• Strong grasp of GTM strategies, including the alignment of sales, marketing, and customer success.

• Proven ability to create and implement scalable operational frameworks that foster revenue growth.

• Proficient in managing complex projects and driving operational changes across multiple teams.

• Solid understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIn Sales Navigator, LeadIQ, Atrium.

• Strong analytical capabilities with the skill to translate data insights into actionable strategies.

• Actively incorporate AI tools into daily tasks to enhance productivity and expedite delivery.

🏝️ Benefits

• Home office stipend, reimbursement for phone and internet, and coworking membership.

• Opportunities for virtual and in-person team bonding (lunches, events, competitions).

• Competitive geo-neutral pay within the U.S.

• Annual reviews to ensure equity and alignment with market standards.

• Standardized bonus or commission structure.

• 401(k) plan with employer contributions.

• Equity opportunities.

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• 100% premium coverage for individuals on high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program.

• Employer-funded HSA contributions and other pre-tax benefits.

• Quarterly wellness stipend and free Headspace subscription.

• 4+ weeks of paid time off (PTO), in addition to paid sick and mental health days.

• 13 paid holidays with the option to replace them with personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and promotions.

• Bi-annual performance reviews, team workshops, and leadership training.

• Unlimited access to Coursera and O’Reilly.

• 2 additional PTO days each year for learning and development.

• Commitment to equity and appreciation for diverse perspectives.

• Agile, founder-led company focused on collaboration and innovation.

• Trusted by over 3,000 companies globally.