Senior Manager – RunOps

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Implement the enterprise SRE strategy, which encompasses SLOs, SLIs, error budgets, and reliability roadmaps.

• Set reliability standards and practices for applications, backend services, APIs, data platforms, and AI workloads.

• Foster a culture of reliability-by-design and operational excellence within engineering teams.

• Champion the adoption of AIOps capabilities for proactive issue identification, reduction of alert noise, and prevention of predictive failures.

• Collaborate with the AI Platform team to incorporate LLMs and ML models into operational workflows, such as log summarization, anomaly detection, and remediation.

• Manage the enterprise observability strategy, focusing on metrics, logs, traces, and user experience monitoring.

• Oversee enterprise incident response, escalation processes, and post-incident learning through blameless postmortems.

⛳️ Requirements

• A Bachelor's degree in Computer Science or equivalent professional experience is required; each year of college not completed requires an additional year of experience.

• A minimum of 10 years of experience in production support or service delivery.

• Proven experience collaborating with a managed services vendor.

• ITIL Qualified with expert-level knowledge of ITIL disciplines.

• Experience in managing third parties and services delivered by third parties.

• Background in Service Management or Support within a large-scale and diverse environment, including incident management and escalation procedures.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.