Senior Manager – RunOps

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Implement the enterprise SRE strategy, encompassing SLOs, SLIs, error budgets, and reliability roadmaps.

• Set reliability standards and practices across applications, backend services, APIs, data platforms, and AI workloads.

• Foster a culture of reliability-by-design and operational excellence within engineering teams.

• Lead the adoption of AIOps capabilities for proactive issue identification, reduction of alert noise, and prevention of predictive failures.

• Collaborate with the AI Platform team to incorporate LLMs and ML models into operational workflows, such as log summarization, anomaly detection, and remediation.

• Oversee the enterprise observability strategy focusing on metrics, logs, traces, and user experience monitoring.

• Direct the enterprise incident response, escalation processes, and post-incident learning initiatives (blameless postmortems).

⛳️ Requirements

• A Bachelor's degree in Computer Science or equivalent work experience is required; one additional year of experience is necessary for each year of college not completed.

• Over 10 years of production support or service delivery experience.

• Experience collaborating with a managed services vendor.

• ITIL Qualified with expert knowledge of ITIL disciplines.

• Proven experience managing third-party vendors and services delivered by third parties.

• Experience in Service Management or Support within a large-scale, diverse environment, including incident management and escalation procedures.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off

• Retirement savings options

• Wellness programs