Senior Manager, Revenue Architect

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Recruit, develop, and lead a team of high-achieving Revenue Architects.

• Collaborate with senior GTM leaders to create and manage strategies that enhance revenue operations.

• Assist your team in aligning current customer processes with AI-driven workflows.

• Initiate adoption programs that encourage behavioral changes and integrate Gong into daily routines.

• Equip your team with data-driven insights to quantify significant business results.

• Oversee the comprehensive renewal strategy and execution for the team, collaborating with cross-functional leaders.

• Work alongside internal leadership teams to guarantee an outstanding customer experience.

• Focus on adoption and usage to expedite time-to-value for enterprise accounts.

⛳️ Requirements

• A minimum of 2 years of direct experience in managing people, specifically in Customer Success, Account Management, or Professional Services teams within a B2B SaaS environment.

• 6–10+ years of overall proven experience in customer-facing roles such as CSM, AM, Implementation, or similar positions.

• Familiarity with Financial Services or Healthcare clients, or relevant professional experience in these sectors.

• A demonstrated history of mentoring others to manage relationships with senior stakeholders (VP and C-suite) and lead discussions on value and ROI.

• A strong enthusiasm for promoting customer-centricity by engaging internal stakeholders including Sales, Product, Support, Marketing, and executives.

• Exceptional communication, negotiation, and presentation skills, with the capacity to influence at the leadership level.

• A data-driven approach focused on achieving measurable outcomes and monitoring team-wide KPIs.

• A deep passion for driving customer success and fostering a high-performing, accountable workplace culture.

🏝️ Benefits

• Compensation is determined based on individual candidate factors, including skills, qualifications, education, experience, and location.

• The overall compensation package may encompass incentive compensation, bonuses, equity, and additional benefits.

• Certain sales compensation programs provide the opportunity to earn above-target income for those who surpass their sales goals.