Senior Manager, Program Management Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess incoming initiatives, organizational needs, and resource requirements to facilitate program intake.

• Assist in the prioritization of enterprise programs, roadmap creation, and strategic planning efforts.

• Collaborate with business leaders to create business cases and recommendations that support investment choices.

• Ensure alignment of initiatives with the organization’s strategy, program priorities, and business goals.

• Identify and address conflicts related to priorities, resource demand, and program capacity.

• Promote effective communication among business leaders, Project Managers, and delivery teams.

• Oversee organizational change readiness and adoption initiatives.

• Foster partnerships across business units, IT, Finance, and operational teams.

• Aid in executive communications through updates, governance documents, and reporting.

• Create and sustain dashboards, KPIs, and performance reports.

• Evaluate performance, trends, risks, and business outcomes while providing actionable recommendations.

• Track project budgets, forecasts, financial performance, value realization, timelines, scope, and delivery results.

• Manage risks, issues, decisions, dependencies, and escalations across multiple projects.

• Conduct governance meetings, program reviews, and forums for executive decision-making.

• Prepare reports, analyses, presentations, and governance documents suitable for executives.

• Oversee delivery performance regarding schedule, scope, budget, resource capacity, and objectives.

• Enhance program management tools, technology solutions, and reporting capabilities.

• Organize project schedules, milestones, dependencies, and their impacts on delivery.

• Assist Project Managers in navigating delivery risks, resource limitations, and execution challenges.

• Advocate for consistent PMO methodologies, templates, governance standards, reporting practices, and portfolio tools.

• Provide daily leadership, coaching, and mentorship to Project Managers.

• Supervise project execution and support performance management, professional growth, and skill development.

• Escalate critical risks, resource limitations, and delivery issues to the Director.

• Enhance program management processes, governance practices, reporting standards, and operational workflows.

• Contribute to PMO maturity through process optimization, automation, and best practices.

• Ensure the quality of program data, accuracy of reporting, and compliance with governance standards.

• Support the implementation and optimization of program management platforms, dashboards, and technology solutions.

• Lead the planning, roadmap coordination, governance, and execution for the Recruiting Gateway Platform and third-party integrations.

• Collaborate with Product, Engineering, IT, Finance, Operations, and recruiting stakeholders to align initiatives with enterprise objectives.

• Facilitate stakeholder communication, change readiness, adoption planning, and operational alignment.

⛳️ Requirements

• Bachelor’s degree in Business, Management, Information Systems, Healthcare Administration, Finance, or a related field.

• Over 7 years of progressive experience in project management, program management, PMO, strategic initiatives, product operations, platform delivery, or business operations.

• More than 3 years of experience leading enterprise projects, programs, cross-functional strategic initiatives, or technology-enabled business transformation efforts.

• Familiarity with program governance, prioritization, executive reporting, organizational planning, and stakeholder management.

• Experience in leading or mentoring Project Managers and coordinating cross-functional delivery teams.

• Strong knowledge of program management methodologies, governance frameworks, PMO best practices, reporting tools, dashboards, financial tracking, and executive presentations.

• Exceptional analytical, financial, organizational, communication, facilitation, and problem-solving skills.

• PMP certification or equivalent project/program management certification is preferred.

• Certifications such as PfMP, PgMP, PMI-ACP, Lean Six Sigma, Prosci, or similar are preferred.

• Experience with HR technology, recruiting systems, applicant tracking systems, talent acquisition platforms, or third-party recruiting integrations is preferred.

• Background in platforms, reporting tools, workflow automation, PMO technologies, or product operations in a SaaS or enterprise technology environment is preferred.

• Experience in supporting enterprise strategic planning, organizational transformation, or platform implementation initiatives is preferred.

🏝️ Benefits

• Paid time off and holidays.

• Medical, dental, and vision insurance.

• Health Savings Account with employer contribution.

• Flexible Spending Account options.

• Employer-paid Basic Life and AD&D Insurance.

• Employer-paid short- and long-term disability insurance.

• Optional short-term disability buy-up plan.

• Paid parental leave.

• 401(k) Savings Plan with match.

• Legal Plan and Identity Theft Services.

• Mental health support and resources.

• Mission-driven company culture.

• Full-time, benefit-eligible employment.

• Remote work options.

• Minimal travel requirements.