Senior Manager, Product Solutions, Patient Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the formulation and implementation of a long-term strategy for patient services that aligns with the organization’s and brand’s goals, emphasizing scalability, innovation, and measurable results.

• Oversee the analytics and operational aspects of patient hub services programs, including the updating and maintenance of performance dashboards and interpreting HUB data to evaluate program utilization and performance against established KPIs.

• Engage with Viatris and external vendor stakeholders to address program-related issues and escalate matters as needed.

• Support the creation of relevant SOWs/SOPs.

• Collaborate across departments, including Marketing and others, to create and sustain communication materials and resources for both internal and external patient support programs.

• Ensure that only approved versions of program communications are utilized.

• Serve as a primary contact for specific sales teams, resolving customer issues and ensuring that customer-facing roles have a clear understanding of program operations.

• Partner with vendors to evaluate service levels, staffing models, and capabilities necessary for current and future services for upcoming launches.

• Assist or take the lead in contracting, developing and approving materials, and executing the necessary steps for new programs related to select products.

• Track program utilization, invoice processing/approval, and other activities associated with managing new and existing copay programs.

• Collaborate with Legal, Compliance, and other relevant teams to monitor industry regulations, including state regulations, and other factors that may influence Viatris’ copay program business rules, adjusting the rules as necessary.

• Provide necessary program data both internally and externally for monitoring purposes (e.g., state law requirements).

• Act as the internal subject matter expert for all programs, including training and educating internal teams and new hires.

⛳️ Requirements

• A Bachelor's degree is required (preferably in business/management, healthcare discipline, or life sciences).

• A minimum of 4-7 years of experience in managing and/or supporting patient support initiatives.

• Proven experience in utilizing data to diagnose, isolate, and resolve complex issues, as well as implementing effective strategies to solve problems.

• Experience in launching new products in areas such as Women’s Health, pain management, ophthalmology, cardiology, and/or SLE.

• Comprehensive knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill processes, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g., co-pay, PAP).

• Ability to comprehend the patient and provider support experience effectively.

• Skill in reading and interpreting complex business and/or technical documents.

• Proficient in writing detailed reports and business correspondence.

• Capability to collaborate with diverse groups and communicate established concepts.

• Ability to deliver presentations to multiple departments.

• Proficiency in English, including excellent written and verbal communication skills.

• Ability to perform calculations such as percentages, ratios, and rates.

• Competence in solving problems with complex variables through non-standardized solutions that necessitate independent judgment and analysis.

• Ability to draw conclusions and apply deductive reasoning in the absence of prescribed procedures to address complex issues.

🏝️ Benefits

• Competitive salaries.

• Comprehensive benefits.

• An inclusive work environment.