Senior Manager, Monitoring & Observability

📋 Description

• Define and take ownership of the enterprise observability and event management strategy, roadmap, and success metrics (e.g., MTTR reduction, alert quality, incidents captured by monitoring).

• Lead and provide mentorship to multiple monitoring and alerting teams across infrastructure, application, network, and cloud observability platforms.

• Establish governance, standards, and operational models for monitoring, alerting, and event management throughout the enterprise.

• Act as the senior escalation point for observability-related issues during significant incidents and platform outages.

• Oversee and provide strategic direction for enterprise monitoring and observability platforms.

• Drive the integration and alignment of tools to minimize silos, eliminate duplicate alerts, and facilitate unified visibility.

• Ensure effective lifecycle management of observability tools, maximizing returns on existing investments.

• Lead engineering initiatives to enhance event correlation, enrichment, and service-level context (shifting from alert-based monitoring to outcome-based observability).

• Advocate for automation and intelligence in detection, correlation, and triage, including capabilities driven by AIOps.

• Collaborate with architecture and engineering teams to incorporate observability standards into application, cloud, and platform designs.

• Enhance the quality of telemetry (metrics, logs, traces, events) and ensure data is usable for troubleshooting, trend analysis, and leadership reporting.

• Improve the alert signal-to-noise ratio and mitigate chronic alert fatigue through standards, tuning, and correlation strategies.

• Ensure that monitoring effectively supports incident response, enabling rapid root cause identification and resolution.

• Define and monitor KPIs and operational health metrics for observability platforms and teams.

• Foster continuous improvement through post-incident reviews, trend analysis, and proactive gap identification.

• Serve as a trusted partner to infrastructure, application, cloud, and operations leadership.

• Align observability priorities with business outcomes and service reliability objectives.

• Manage vendor relationships and influence product roadmaps based on enterprise requirements.

⛳️ Requirements

• 10+ years of experience in IT operations, monitoring, observability, or reliability engineering, with a significant portion in a leadership or management capacity.

• Strong hands-on engineering background in enterprise monitoring and event management systems.

• Proven experience in transitioning organizations from reactive monitoring to proactive, correlated event management or observability models.

• Experience in leading teams responsible for large-scale, multi-tool monitoring environments.

• Comprehensive understanding of incident management, ITSM integration, and service health models.

• Exceptional communication skills, with the capacity to translate technical data into executive-level insights.

🏝️ Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be customized to meet you and your family's needs and commence on your first day of employment.

• Retirement Savings: We support you in saving for your future.

• Employee Discounts: Access a wide array of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We are committed to your success, providing opportunities for career advancement within our extensive portfolio of businesses and global reach.

• Paid Training: Earn while you learn and continue to advance with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We offer attractive paid time off packages designed for you to enjoy your life outside of work.

• Great Work Environment: We take pride in our award-winning culture and the recognition we’ve received for our diversity initiatives.