Senior Manager – Managed Services Engineering – Enterprise Infrastructure

📋 Description

• Provide strategic guidance and vision for the Managed Services Engineering Teams within the designated portfolio, ensuring alignment with corporate objectives and market dynamics.

• Collaborate with other senior leaders across Managed Services and Professional Services to help develop and enhance service offerings.

• Build and sustain strong relationships with clients, ensuring a comprehensive understanding of their environments and business requirements.

• Lead initiatives aimed at improving customer satisfaction and loyalty.

• Mentor, guide, and develop a high-performing team of management and technical professionals, promoting a collaborative and inclusive workplace.

• Manage workloads, prioritize tasks, and efficiently allocate resources to meet business objectives.

• Oversee the development, implementation, and refinement of operational processes and procedures, ensuring alignment with industry best practices and standards.

• Foster a culture of continuous improvement within the team, utilizing key metrics and feedback mechanisms to identify areas for enhancement and executing strategies to optimize service delivery.

• Manage operational expenses, plan budgets, and drive cost optimization initiatives while ensuring the highest standard of service delivery.

• Establish performance metrics, track team performance, and provide regular reports and updates to senior management on key metrics, achievements, and opportunities for improvement.

⛳️ Requirements

• Bachelor's degree with 10 years of experience in consulting or IT services delivery, demonstrating a proven record of leadership and management in a senior role, OR 14 years of experience in consulting or IT services delivery, showcasing a solid track record of leadership and management in a senior position.

• Extensive expertise in process management and improvement, with a robust understanding of ITIL frameworks.

• Exceptional leadership and team-building capabilities, with the ability to inspire, motivate, and cultivate high-performing teams.

• Outstanding communication skills, both verbal and written, with the ability to convey complex technical concepts to diverse audiences effectively.

• Strong analytical and problem-solving skills, with a demonstrated capacity for strategic thinking and decision-making.

• Proven ability to establish and maintain strong relationships with clients, vendors, and internal stakeholders.

• Experience in financial management, budgeting, and cost optimization.

• Willingness to travel as required, up to 25% of the time.

• Experience leading Managed Services Engineering teams across Virtualization, Endpoint & Windows Compliance, Backup & Recovery, and Database & Storage is a plus.

🏝️ Benefits

• Annual bonus target of 35% subject to the terms and conditions of the plan.