Senior Manager, License Management Operations – Lead Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and cultivate a team of Lead Development Analysts

• Hold regular individual meetings, performance evaluations, and coaching sessions

• Assess analyst output, lead-processing durations, backlog levels, quality, and acceptance rates

• Manage workloads and priorities in relation to lead volume, backlog, and team capacity

• Ensure compliance with lead-development, evidence, qualification, and sales-readiness standards

• Recognize performance obstacles and offer support, training, or corrective guidance

• Develop and sustain dashboards for LeadDiscovery, License Management, and License Audit teams

• Monitor productivity, throughput, backlog, aging, quality, pipeline contribution, audit progression, and results

• Generate regular performance reports for the Vice President of License Management

• Create trend reports to compare historical performance and highlight efficiency changes, risks, and opportunities

• Formulate forecasts for team output, lead-processing capability, backlog, audit activities, and anticipated performance

• Track stages of License Audit, aging, outcomes, and process modifications

• Examine operational data to pinpoint blind spots, reporting deficiencies, bottlenecks, capacity limitations, and areas needing attention

• Ensure uniformity in metric definitions, reporting methodologies, and data standards throughout the License Management organization

⛳️ Requirements

• 4–7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or a similar field

• 2–4 or more years of direct experience in people management

• Proven track record of managing teams with quantifiable productivity and quality expectations

• Experience in developing dashboards, operational reports, trend analyses, and performance forecasts

• Capability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data

• Familiarity with CRM systems, preferably Salesforce

• Strong expertise in Excel or comparable analytical tools

• Excellent written and verbal communication skills, with the ability to convey data clearly to leadership

• High attention to detail and a commitment to reporting accuracy

• Preferred: experience with business-intelligence or data-visualization tools

• Preferred: knowledge of open-source software, software licensing, AGPL, or license-audit processes

• Preferred: experience in lead qualification, research validation, or sales-development workflows

• Preferred: experience correlating operational metrics with pipeline and revenue outcomes

🏝️ Benefits

• Competitive salary based on experience and qualifications

• Comprehensive extended benefits package, including health, dental, and vision coverage for you and your family, with company-paid offerings

• Supportive team environment and ample resources

• Unlimited potential for career advancement

• Highly independent and entrepreneurial atmosphere

• Annual recurring work-from-home allowance for home office purchases

• Continuous support for learning and development

• Choice between Windows or Mac hardware

• Diverse and inclusive workplace

• Excellent work-life balance

• Flexible remote work setup