Senior Manager, Implementation and Onboarding

📋 Description

• Comprehend the relationships and desired outcomes established during the sales process

• Develop a launch plan aimed at ensuring customer success

• Assist customers in maximizing the potential of 1Password's product suite

• Formulate strategies, execution standards, and capacity planning

• Work collaboratively with Customer Success, Sales, Support, and Product teams for unified guidance

• Serve as a senior escalation point for intricate customer situations

⛳️ Requirements

• Over 8 years of experience in post-sale SaaS roles, including Implementation, Professional Services, or Solutions Engineering

• More than 4 years of experience in people management, showcasing a progression to managing managers or multiple distinct technical functions

• Demonstrated experience in leading both individual contributor technical teams and specialized technical roles (e.g., Professional Services or TAMs)

• Proven history of successfully supporting customers across various segments in complex, security-centric technical landscapes

• Experience in implementing repeatable service delivery models

• Background in influencing and enhancing the complete customer lifecycle, encompassing sales handoff, onboarding, adoption, renewal, and expansion efforts

• Strong familiarity with security, identity, or IT administration domains is highly preferred

• Bonus: Practical experience with 1Password or another password management tool

🏝️ Benefits

• Health insurance

• Dental

• 401(k)

• Paid time off

• Equity grant

• Incentive programs