Senior Manager, Governance and Controls – Business Line Liaison

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Contribute to the execution of regulatory programs across relevant Tier 1 Risk Types.

• Develop governance and control requirements for various products, processes, and channels.

• Assist in the design, development, automation, coordination, and ongoing enhancement of evidence-based controls and first-line of defense (1LOD) risk management programs.

• Ensure adherence to regulatory obligations within the Bank’s Risk Management Framework and established Risk Appetite.

• Provide strategic advice to senior leaders regarding strategy, initiatives, regulations, policies, and regulatory issues.

• Represent the business/group in Governance/Risk Working Groups and Forums.

• Manage and support extensive, complex risk programs, frameworks, projects, and initiatives.

• Keep track of industry and legislative changes and update programs accordingly.

• Interpret regulatory requirements, identify gaps and issues, and assist in developing risk mitigation action plans.

• Assess, develop, and implement internal control systems.

• Recommend business priorities, resource needs, and strategic execution roadmaps.

• Lead strategic initiatives, operational programs, and change management efforts.

• Monitor first-line operations for compliance with established processes and procedures.

• Develop, document, maintain, and communicate procedures for the business/group.

• Track exception/exemption requests and their approvals.

• Facilitate training and awareness initiatives.

• Provide quality control for investigations, self-reports, examinations, and independent reviews.

• Support or act as the Primary Business Unit Compliance Officer and/or Anti-Money Laundering Reporting Officer.

• Conduct or assist in self-assessments, risk remediation, policy implementation, measurement, and reporting.

• Identify, investigate, analyze, document, and mitigate program risks.

• Collaborate with 1LOD, 2LOD, and Corporate Audit (3LOD) to manage risks within the approved risk appetite.

• Analyze the impact and effectiveness of programs through periodic reviews.

• Assist with internal/external audits and regulatory examinations.

• Operate enterprise-wide as a specialist resource for senior leaders and stakeholders.

⛳️ Requirements

• Experience in overseeing operational and regulatory compliance risk management.

• Background in supporting card payment products and payment channels, including credit, debit, and commercial card programs.

• Knowledge of payment network operating rules, transaction lifecycles, and associated risk and control requirements.

• Typically 7+ years of relevant experience.

• Exceptional program management abilities.

• Advanced verbal and written communication skills.

• Strong analytical and problem-solving capabilities.

• Proficient influence skills.

• Excellent collaboration and teamwork abilities, with an emphasis on cross-group collaboration.

• Capacity to manage ambiguity effectively.

• Strong data-driven decision-making skills.

• A combination of education, experience, and industry knowledge.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Tools and resources to achieve new milestones.