Senior Manager, Global Pre Sales Engineering Operations

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Establish and uphold a standardized global operating framework for pre-sales engineering, encompassing POV/POC intake, qualification, execution, and closure across various regions.

• Collaborate with regional Sales Engineering leaders to pinpoint and address coverage gaps, resource conflicts, process bottlenecks, and performance risks.

• Take ownership of and enhance demo readiness, scheduling, access governance, and enablement infrastructure across Email Security, Engage, Incydr, and GRC in coordination with Product & Engineering.

• Develop, implement, and oversee global Sales Engineering KPIs, such as POV Tech Win Rate, Time-to-POV-Kickoff SLA, SE Certification Coverage, and POV Cycle Time.

• Conduct monthly operational reviews with regional leaders, translating trends and risks into actionable corrective measures and decision-ready reports.

• Collaborate with Snowflake and Sales Operations to model Sales Engineering involvement throughout the deal cycle, improving tracking of POV initiations, demo volume, and BDR-to-SE transitions.

• Recognize and introduce tools and process enhancements aimed at boosting Sales Engineer productivity while minimizing administrative tasks.

• Act as the operational liaison between Field Sales Engineering and Product & Engineering, converting roadmap and launch-tiering updates into enablement requirements.

• Assist with certification tracking, Workday goal and approval workflows, headcount planning, capacity forecasting, organizational chart maintenance, onboarding, and enablement initiatives.

• Ensure versioned, audit-ready documentation for Sales Engineering processes, POV governance, and certification standards in Confluence and Jira.

⛳️ Requirements

• Extensive experience in leading pre-sales or Sales Engineering operations, revenue operations, or a related operational function in a technical, cybersecurity, SaaS, or enterprise technology setting.

• Proven ability to create and manage KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organization.

• Strong analytical skills and hands-on expertise with data and reporting platforms, such as Snowflake, Salesforce, or similar tools.

• Experience in influencing cross-functional stakeholders across Sales, Sales Engineering, Product & Engineering, and Sales Operations without direct authority.

• Practical knowledge of pre-sales methodologies, including POV/POC frameworks and demo environment operations within a cybersecurity or SaaS context.

• Demonstrated history of process standardization, continuous improvement, and adoption in a fast-paced, high-growth environment.

• Exceptional written and verbal communication abilities, including experience in crafting executive-level reports and briefings.

• Familiarity with Workday, Confluence, and Jira—or equivalent systems—for goal tracking, documentation, and workflow governance.

• Cultural sensitivity and experience working effectively across multiple regions, languages, and time zones.

• Familiarity with AI tools, such as Claude, to facilitate day-to-day tasks.

• Bachelor’s degree in Business, Engineering, or a related field.

🏝️ Benefits

• Benefits are provided in accordance with company policy and local regulations.

• Potential eligibility for incentive plans.

• Reasonable adjustments or accommodations available during the interview process.

• Commitment to equal opportunity and affirmative action employment.