Senior Manager, Fleet Client Services

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Lead and oversee the scheduling team to enhance work volumes and staffing levels.

• Manage and expand a portfolio of Fleet Maintenance clients within a designated geographic area.

• Drive client retention, growth in revenue, technician efficiency, and overall client satisfaction.

• Act as a managerial escalation point for intricate customer concerns.

• Oversee accounts and implement performance management strategies to achieve quantifiable results.

• Provide strategic leadership and oversight for departmental operations.

• Meet and surpass revenue and customer churn objectives.

• Establish and maintain client relationships while ensuring outstanding customer experiences.

• Assess growth opportunities based on client requirements and market trends, recommending business solutions accordingly.

• Collaborate with national and regional Sales teams to maximize client value.

• Own annual sales objectives and customer churn metrics.

• Coordinate with Field Operations regarding changes to client accounts.

• Align Cox Automotive products and services with client business strategies.

• Address escalations and inquiries from both internal and external clients.

• Monitor client, market, and competitor activities, reporting significant changes and business needs.

• Develop action plans for clients at risk and enhance performance.

• Monitor system alerts and emergencies, taking prompt action as necessary.

• Attend customer meetings as a representative of Cox management.

• Promote transparent communication through meetings, one-on-ones, emails, Teams chats, and interpersonal interactions.

• Collaborate with various departments, physical locations, and leadership to coordinate activities and uphold service quality.

• Adhere to safety and health protocols while supporting Safety Excellence initiatives.

• Perform additional assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline with 8 years or more of experience in a related field; alternatives include a master’s degree with 6 years of experience, a Ph.D. with up to 3 years of experience, or 12 years of experience in a relevant field.

• Minimum of 3 years in a management or leadership capacity.

• Travel required up to 40% within the specified territory.

• Valid driver’s license is mandatory.

• Safe driving record and capability.

• Experience in the fleet or automobile industry is preferred.

• Proven success in building relationships, consulting, and selling value-added service solutions.

• Ability to meet and surpass sales targets.

• Analytical skills to support decision-making.

• Proficient in developing and finalizing business case scenarios.

• Capacity to cultivate productive and professional internal and external business relationships.

• Executive presence, strategic thinking, effective problem-solving skills, and the ability to obtain business results through influence.

• Must be currently authorized to work in the United States for any employer without present or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship currently or in the future.

🏝️ Benefits

• Flexible vacation with pay.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually for employees or family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid sick leave.

• Flexible vacation/wellness days and/or PTO.

• Reasonable accommodations for qualified applicants or employees with disabilities.