Associate Director, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the strategic leader and trusted advisor for a portfolio of significant client relationships.

• Gain insights into clients' businesses and marketing performance through data analysis.

• Create cross-functional marketing strategies that align with business objectives.

• Evaluate paid media performance utilizing Google Ads, Meta Ads, Google Analytics, and client CRMs.

• Examine discrepancies between platform-reported conversions and CRM pipeline data.

• Foster strong, enduring client relationships through attentive listening and consistent follow-through.

• Monitor client feedback to reduce churn risk.

• Take ownership of client retention and revenue growth.

• Spot upselling and cross-selling opportunities and collaborate with sales for expansions.

• Manage crisis situations with calm, solutions-oriented communication.

• Collaborate with delivery teams to create rolling three-month plans that balance client objectives and margin goals.

• Address off-track accounts through process adjustments, expectation resets, or project rescopes.

• Enhance processes to boost client value, eliminate inefficiencies, and simplify employees' tasks.

• Keep abreast of marketing industry trends and assist clients in leveraging them.

• Transform client successes into case studies.

• Provide a weekly news insight and perspective.

⛳️ Requirements

• Over 7 years of experience in client services, account management, or client strategy.

• A minimum of 4 years in a digital or performance marketing agency.

• Previous experience in an agency setting is essential.

• Proficient with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs.

• Capable of triangulating data sources to uncover the actual narrative.

• Possess sharp, clear, and confident verbal and written communication skills.

• Ability to convey complex performance narratives to CMOs in straightforward terms.

• Strong deductive reasoning and root-cause analysis skills.

• Self-aware and receptive to feedback.

• Ability to think big picture.

• Demonstrate intellectual curiosity.

• Comfortable with ambiguity.

• Resilient in challenging situations.

🏝️ Benefits

• Competitive bonus structure.

• Unlimited paid time off (PTO).

• Comprehensive health, dental, and vision insurance plans.

• Virtual team events and a fun, casual, inclusive company culture.

• Company-sponsored ClassPass membership.

• 12 weeks of paid parental leave.

• Summer Fridays.

• 401(k) plan with employer matching.

• Attractive salary.

• Flexible remote work options.