Senior Manager, Field & Customer Solutions

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Identifies potential ACM customers and collaborates with the Commercial organization and Field Sales team to engage key customer targets.

• Presents ACM to various stakeholders within customer organizations, including surgeons, C-suite executives, IT personnel, and administrative staff.

• Oversees the implementation of ACM with customers in designated regions, covering both remote and onsite activities as well as training.

• Meets annual deployment targets for sites and surgeons.

• Assists in the continued use of ACM by customers and relevant Field Sales stakeholders by analyzing pertinent metrics and data, addressing issues as they arise.

• Promotes awareness and education of ACM to key leaders in the Commercial and Field Sales teams to enhance customer engagement. This may involve leading and participating in professional education courses, labs, and industry conferences.

• Indirectly manages and influences stakeholders across the Field and Customer Solutions teams, IT, Legal, Contracting, Commercial, and HCC to achieve implementation timelines and objectives.

• Cultivates relationships and regularly interfaces with Area VPs, Regional Managers, Distributor Principals, Sales Consultants, and Commercial Platform teams to support ACM and business objectives.

• Collaborates closely with the F&CS Operations and Platform teams to provide insights, feedback, and input on marketing materials, implementation processes, reporting requirements, and tools.

• Assists in the development and management of additional digital solutions and participates in other company projects and initiatives as needed.

⛳️ Requirements

• A Bachelor’s degree is mandatory; a graduate degree is preferred.

• At least eight (8) years of applicable professional work experience is required.

• Background in Sales, Marketing, Supply Chain, Finance, Digital Health, or Engineering is essential.

• Strong collaboration, partnership, and negotiation skills are necessary.

• Proven ability to work independently with excellent planning and organizational capabilities.

• Experience in the healthcare industry/environment is preferred.

• Prior experience in orthopaedic sales or marketing is preferred.

• Familiarity with orthopaedic products is preferred.

• People management experience is preferred.

• Experience managing EMR/EHR integrations is preferred.

• May require up to 25% domestic travel to other locations and sites, which is preferred.

🏝️ Benefits

• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• For additional general information on Company benefits, please visit: - https://www.careers.jnj.com/employee-benefits

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in Colorado – 48 hours per calendar year; for employees residing in Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.