Senior Manager, Executive Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing executive and national office administration.

• Key partner relationship management.

• Coordinating travel for the CEO and performing additional tasks to enhance the CEO's effectiveness in leading national priorities.

• Develop and execute a Salesforce-based CRM strategy to facilitate proactive relationship management with donors, board members, partners, and key stakeholders for the CEO.

• Collaborate with the Chief of Staff and executive team to convert relationship priorities into CRM workflows, contact lists, and outreach schedules.

• Establish and oversee a moves management pipeline to monitor the status and next steps for high-priority relationships across fundraising, advocacy, and partnership objectives.

• Provide training and support to staff contributing to CRM data, while setting data hygiene standards and input protocols.

• Work collaboratively across the organization to manage CEO engagements, including BBBS agencies and CEO-led thought leadership events.

• Spearhead integration and planning for cross-functional CEO engagements with internal and external stakeholders to maximize impact.

• Collaborate closely with the Chief of Staff to ensure coordinated oversight and seamless execution of executive office activities.

• Manage and support Executive Office project management as needed.

• Partner with the Chief of Staff to align, manage, and optimize the CEO’s travel itinerary, meetings, deliverables, and engagements.

• Collaborate closely with the CEO on deliverables tied to stewardship and alignment for BBBSA Board members and their meetings.

• Work in close coordination with the executive office team on briefing and preparation for CEO executive visibility engagements.

• Assist the CEO in executing priorities, leading strategic and priority projects when necessary.

• Act as a representative of the executive office, ensuring staff, partners, and visitors are warmly welcomed on behalf of the CEO, both virtually and in person, while promptly addressing all requests/messages to and from the CEO.

• Support the management of presentations and materials for CEO-led meetings and communications, including tasks like revising presentation slides and handling email communications.

• Create and/or format PowerPoint presentations, correspondence, and documents.

• Recruit, train, retain, and foster the professional development of direct reports.

• Cultivate a dynamic, supportive, and effective team that positively impacts BBBSA and the Big Brothers Big Sisters Network.

• Lead and manage resources (both personnel and capital) that ensure positive and measurable success.

• Track progress against performance targets and implement countermeasures when necessary.

• Exhibit a commitment to BBBSA’s shared leadership competencies and organizational values.

• Provide consistent follow-up on assigned projects and after meetings.

• Foster an environment where all team members feel valued, included, and empowered to reach their full potential.

⛳️ Requirements

• Bachelor's degree or equivalent relevant business experience.

• A minimum of 8-10 years of senior-level executive assistance, operations management, and administrative project experience for a national organization; nonprofit and board experience is preferred but not mandatory.

• Highly proficient in Microsoft Office Suite, with advanced expertise in Office, Outlook, Word, PowerPoint, and Excel.

• Advanced practical knowledge in organization, project management, travel, and relationship management platforms, including but not limited to Microsoft Asana, OneNote, SharePoint, NEO1, or Concur; Salesforce CRM, virtual meeting platforms (e.g., Zoom, Microsoft Teams, etc.) or similar software, with the ability to learn new or updated technology.

• Exceptional time management skills with a proven track record of meeting deadlines.

• Expert-level verbal and written communication skills, along with meticulous attention to detail.

• Excellent interpersonal skills with a proven ability to build rapport and maintain relationships across various internal and external stakeholders.

• Extensive knowledge of office administration, clerical systems and procedures, and recordkeeping systems.

• Capability to identify and resolve problems and facilitate conflict resolution effectively.

• Highly organized, with a demonstrated ability to manage multiple projects, set and prioritize timelines and budgets in a fast-paced environment while ensuring high-quality, detail-oriented work.

• Leadership and cross-functional project management abilities, with the capacity to motivate and unite others towards a common goal.

• Proven adaptability in handling multiple projects and deadlines in a fast-paced environment while maintaining a focus on discretion, timeliness, and high-quality, detail-oriented work.

• Demonstrates initiative, creativity, and innovation; exceptional attention to detail and organization.

• Sound judgment, discretion, and capability to manage sensitive information.

• Experience with document and file management tools.

🏝️ Benefits

• Travel: Approximately 20%.