Senior Manager, Digital Product – Conversational AI Strategy

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design and implement Signify’s AI Outreach and Rescheduling strategy, incorporating the AI-driven orchestration logic necessary to capture and re-engage members after a cancelled appointment.

• Utilize Conversational AI (Voice and RCS) to develop intelligent, supply-aware re-engagement workflows and robust evaluation frameworks that ensure continuity of care and safeguard our clinicians' productivity.

• Articulate complex ideas, both in writing and verbally, to persuade peers and stakeholders to make informed decisions or adjust strategies as needed.

• Proactively identify user or business requirements and propose innovative solutions.

• Facilitate discussions regarding trade-offs and negotiate with teams and stakeholders to meet roadmap goals.

• Provide incremental user value by adopting a cross-functional perspective on the issue.

• Establish a clear vision along with a short-term and long-term roadmap that includes value definitions and measurable outcomes; effectively communicate this roadmap to customers and throughout the organization.

• Observe and interview users across various product lines to consolidate and connect their feedback into clearly defined problem statements.

• Manage dependencies, communicate timelines, and align stakeholder expectations across different departments and product lines.

• Grasp high-level strategic drivers and factors influencing the business.

• Develop and assess KPIs for the product to define, monitor, and communicate value delivery.

• Stay informed about the healthcare industry, including key trends and current market developments.

⛳️ Requirements

• A Bachelor’s degree in business or a quantitative discipline, or a comparable combination of formal education and experience.

• At least 7 years of professional experience, including a minimum of 5 years in product management.

• Strong technical expertise with the capability to lead the integration of AI models into complex business processes.

• Proficient in breaking down intricate technical challenges (such as intent classification or supply-aware routing), simplifying the user experience, and innovating for our members' benefit.

• Experience in Conversational AI or NLP-driven product management, with a proven track record in designing and optimizing multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs).

• A solid history of successfully delivering products and ensuring customer satisfaction.

• Exceptional written and verbal communication skills.

• Experience in gathering, analyzing, and summarizing data from various sources to drive conclusions and recommendations.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.