Senior Manager, Digital Platforms – Experience

This is a fully remote position, open to applicants in Alabama, +10 more states.

📋 Description

• Convert client business goals and user experience objectives into strategic digital solutions and platform configurations.

• Define and advocate for customized digital experiences that meet client expectations while leveraging Aspire’s platform capabilities.

• Discover opportunities to increase client value through ongoing improvements and feature enhancements.

• Manage the complete delivery of digital solutions for clients, from defining requirements to implementation and optimization.

• Lead the personalization and setup of Aspire’s digital platform across various channels.

• Ensure timely delivery of solutions that meet scope and align with established business outcomes.

• Act as the primary digital solutions partner for clients, fostering strong, trust-based relationships.

• Effectively communicate with senior client stakeholders, translating technical capabilities into business value.

• Advocate for client requirements while ensuring scalability and alignment with global platform standards.

• Collaborate closely with Engineering, Product, Operations, Marketing, and Project Management teams to ensure successful execution.

• Work alongside Group Digital to grasp the platform roadmap, capabilities, and limitations.

• Align internal stakeholders around the priorities, timelines, and expectations for solution delivery.

• Lead the formulation of clear, actionable business requirements and user stories.

• Convert complex business needs into organized platform configurations and workflows.

• Ensure that documentation is thorough, precise, and supports scalable delivery.

• Promote a culture of continuous improvement across client solutions, processes, and operational methods.

• Identify opportunities to boost efficiency, scalability, and client experience.

• Contribute to the advancement of Aspire’s digital platform by providing insights and recommendations.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Over 10 years of experience in Digital Product, omnichannel, or client solutions management within large organizations, ideally in a B2B setting.

• More than 5 years of experience working in an Agile environment utilizing tools such as Jira and Confluence.

• Experience in the travel and hospitality sector is strongly preferred.

• Required web experience; familiarity with API and messaging channels is a significant advantage.

• Knowledge of WCAG and/or PCI security processes is desirable.

• Proficient communication skills in English (both verbal and written) in a polished and professional manner are essential.

🏝️ Benefits

• n/a