Senior Manager, Digital Customer Data Products – Product Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the strategy for Customer Data Products, encompassing CDP, MDM, and comprehensive 360-degree customer data capabilities across HVAC partners.

• Create a unified source of truth for customer, distributor, dealer, and service information.

• Manage the data product roadmap, ensuring prioritization and delivery are in line with business value, digital ecosystem strategy, and opportunities for revenue growth.

• Clearly define data product use cases, which include personalization, segmentation, case optimization, forecasting, and AI-driven recommendations.

• Collaborate with leadership across Digital, Customer Service, Commercial, Marketing, Sales, and Operations to align data products with desired business outcomes.

• Act as the key liaison between business stakeholders and digital/data teams.

• Shape and align leadership on data governance, investment priorities, and platform decisions.

• Facilitate AI-driven use cases that utilize customer data, such as predictive service insights and next-best action suggestions.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience in digital, data, and/or digital product leadership roles.

• More than 5 years of experience leading enterprise data initiatives, CDP/MDM programs, and/or data product teams.

• Extensive experience with Customer Data Platforms (CDP), MDM, or the development of enterprise data products.

• Strong understanding of customer data models, identity resolution, and data integration methodologies.

• Familiarity with Salesforce, SAP, and other enterprise data ecosystems.

• Knowledge of AI/ML use cases, data-driven personalization, and analytics platforms.

• Demonstrated experience in leading data product strategy and execution at a large scale.

• Robust background in Agile product management, roadmap planning, and backlog prioritization.

• Capability to connect data strategy to measurable business outcomes such as growth, efficiency, and customer experience.

• Excellent executive-level communication skills, with the ability to foster alignment among senior stakeholders.

• Must possess unrestricted authorization to work in the USA; visa sponsorship is not available.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.

• Disability: Short-term and long-term disability.

• Life Insurance and Accidental Death and Dismemberment.

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.

• Tuition Assistance.