Senior Manager, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and develop a high-achieving team of Customer Success Managers.

• Promote adoption and realization of value from NodeZero.

• Manage strategic customer relationships with executive stakeholders.

• Facilitate expansion opportunities and ensure renewals.

• Work collaboratively across Sales, Channel, Product, and Support teams.

• Establish operational rigor and oversee processes in Gainsight and Salesforce.

• Create playbooks and processes to enhance efficiency.

• Collect structured feedback to guide product strategy.

⛳️ Requirements

• 7+ years of experience in Customer Success, Account Management, or similar post-sales roles within the cybersecurity or B2B SaaS sectors.

• 2–3+ years of experience in direct people management.

• Demonstrated success in meeting or surpassing goals related to Net Revenue Retention (NRR) and Gross Dollar Retention (GDR).

• Experience in managing strategic customers with strong executive-level relationship management capabilities.

• Comprehensive understanding of security operations and/or MSSP business models.

• Excellent communicator and storyteller with outstanding presentation skills.

• Proficient in Gainsight, Salesforce, JIRA, and Confluence.

• Bachelor’s degree is required; an advanced degree or MBA is preferred.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Flexible vacation policy.

• Generous parental leave.

• Growth opportunities.

• Innovative culture.

• Hybrid & remote work options.

• Competitive compensation.