Senior Manager, Customer Success – Ad Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and nurture a team of Ad Network Customer Success Managers (CSMs).

• Maintain high standards for SLA compliance, client communication, and revenue responsibility.

• Conduct effective one-on-ones and team meetings that promote productivity.

• Foster a workplace culture where team members present solutions rather than problems.

• Manage a personal revenue target in conjunction with your team's overall quota.

• Create and implement account strategies based on performance metrics.

• Guide your team to enhance client retention, renewals, and upselling opportunities.

⛳️ Requirements

• Minimum of 6 years in digital advertising, ad sales, or a related field.

• At least 2 years of team management experience, with a proven ability to elevate team performance.

• Experience in a startup environment is highly desirable.

• Demonstrated technical curiosity and independence.

• Ability to thrive in challenging situations.

• Proactive approach to tasks.

• Outstanding written and verbal communication skills — prompt, clear, and tailored to the audience.

• Skilled in both creating and adhering to processes.

• Possess a growth-oriented mindset.

🏝️ Benefits

• Competitive Salary

• Stock Options

• Health, Dental, and Vision Insurance

• 401(k) Employer Match

• Unlimited PTO (with a mandatory minimum of 10 days per year)

• Annual In-person Team Retreat

• Unlimited Book Budget

• Monthly Wellness Days (occurring every third Friday of the month!)