Senior Manager, Customer Migration – Transformation

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Take ownership of the services conversion model across various migration strategies, ensuring appropriate delivery methods based on complexity and scale.

• Create and expand a standardized, industrialized delivery system for conversions to CLS, moving from customized execution to a repeatable, factory-like model.

• Define and uphold migration paths, playbooks, service scopes, and reusable assets tailored to customer segments.

• Establish and refine a conversion factory / pod-based delivery model, focusing on speed, quality, and cost efficiency.

• Manage end-to-end capacity planning and demand modeling for conversion services across different regions and functions.

• Design a blended global delivery model (onshore, offshore, and third-party partners) to enhance cost efficiency, scalability, and expertise.

• Proactively oversee utilization, margin, and delivery efficiency, ensuring robust financial performance while achieving customer outcomes.

• Function as the Services leader within the CLS Conversion Program governance framework, ensuring alignment with program priorities.

• Define and manage delivery using clear KPIs and metrics, which include: Predictable delivery timelines, Margin enhancement, Reduction in hyper care intensity, and Increased reuse of tools and playbooks.

⛳️ Requirements

• A minimum of 7 years of experience in professional services, implementation, or delivery leadership.

• Bachelor's Degree in Healthcare, Information Technology, or a related field, or equivalent relevant work experience.

• Proven track record of successfully scaling enterprise services delivery models in software or healthcare settings.

• Demonstrated experience in leading global, offshore, and blended delivery organizations.

• Strong capabilities in cross-functional leadership and executive communication.

• Experience in building industrialized operating models, automation-driven delivery, and capacity frameworks.

• A customer-centric, commercially savvy, and execution-focused leadership approach.

🏝️ Benefits

• Health and wellness benefits

• 401(k) Savings Plan

• Stock incentive programs

• Paid time off

• Parental leave

• Tuition assistance