Senior Manager, CRM Sales Excellence Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Establish and lead a strategy for sales process excellence, creating a unified blueprint that standardizes core processes while governing approved local and business unit variations.

• Spearhead the optimization of the end-to-end lead-to-quote process, leveraging CRM as a key enabler and closely collaborating with supporting teams to achieve objectives.

• Utilize established templates and methodologies as a framework to ensure consistent processes and reporting across capital equipment, consumable business models, and diverse regions.

• Collaborate with business unit and regional leadership to pinpoint opportunities for process improvement in customer engagement and opportunity/pipeline management.

• Act as the primary point of contact for business unit and regional process owners (e.g., PI, MMS, regional leads), integrating requirements into the product model.

• Supervise business unit process owners, facilitate requirement workshops, and coordinate testing; foster alignment on priorities and drive decision-making.

• Convert process requirements into product features and user stories in collaboration with TDS/IT teams.

• Evaluate and report on process performance and CRM usage metrics.

• Work alongside the Change Lead to implement change management and business readiness initiatives to adopt new working methods.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field (or equivalent professional experience).

• Over 7 years of experience in commercial process design, business analysis, CRM, consulting, or sales transformation within large, global organizations.

• Proven experience in standardizing commercial processes across multiple business units or regions, preferably within Med Device or Life Sciences sectors.

• Strong facilitation skills with a track record of conducting workshops and guiding cross-functional decision-making.

• Demonstrated capacity to operate effectively and influence without direct authority in a matrixed environment.

• Willingness and capability to travel up to 30% (domestic/international) to present in person for workshops, program forums, and key engagements.

🏝️ Benefits

• Annual Bonus

• Potential Discretionary LTI Bonus

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Benefits for musculoskeletal surgery, cancer treatment, and bariatric surgery

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• Guidance for college financial aid and application

• Paid time off (PTO), including all mandated state leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Adoption assistance

• Backup daycare and eldercare services

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave