Senior Manager, Corporate IT

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Lead, manage, and develop a team of IT professionals through recruitment, coaching, prioritization, performance management, and skill enhancement.

• Advocate for outstanding customer service throughout all IT interactions, ranging from help desk tickets to requests from executives.

• Oversee the essential corporate IT stack, which includes Microsoft 365, Entra ID, identity/IAM tools, endpoint management, EDR, and ITSM/ticketing systems.

• Develop and enhance IT governance, incorporating access controls, change management, provisioning/de-provisioning, and scalable documentation practices.

• Manage the identity lifecycle, including account provisioning/deprovisioning and role-based access governance across business systems.

• Direct the device lifecycle strategy, which encompasses procurement, imaging, deployment, recovery, and retirement.

• Uphold the security posture of endpoints.

• Establish IT capacity planning, documentation, and continuity practices.

• Collaborate with InfoSec on security and compliance initiatives, including ISO 27001 and HITRUST, in addition to handling client security questionnaires and audits.

• Work in partnership with department and business leaders to translate objectives and project requirements into IT priorities.

• Manage vendor relationships, software licensing, renewals, and the Corporate IT budget/spending.

• Represent IT in cross-departmental planning for tools, integrations, and company-wide initiatives.

• Streamline redundant or fragmented tools and create processes for intake and evaluation of technology requests.

• Promote ticket deflection, self-service, AI-assisted support, and workflow automation to minimize ticket volume and expedite resolution times.

• Report on IT operations metrics, including ticket volume, SLAs, automation adoption, and project delivery, to leadership.

• Own the operational cadence of Corporate IT, which includes weekly operations reviews, IT/InfoSec coordination meetings, monthly governance reviews, and quarterly business reviews.

⛳️ Requirements

• 8+ years of advancing IT experience.

• 3+ years of direct management and development of an IT team, including hiring, coaching, delegating, and overseeing performance.

• Practical experience with Microsoft 365, Entra ID, and identity/access management.

• Experience in endpoint management (MDM) and EDR tools for both Windows and iOS devices.

• Familiarity with an ITSM/ticketing platform, preferably one that has been owned or extensively operated at scale.

• Proven track record of building or enhancing IT governance, security, and compliance programs in a regulated or rapidly growing SaaS environment.

• Knowledge of ISO 27001, HITRUST, SOC 2, and HIPAA-related requirements.

• Demonstrated success in driving ticket deflection and implementing AI-assisted IT automation with quantifiable results.

• Strong skills in cross-functional partnerships.

• Experience using GenAI tools such as Claude, ChatGPT, and Cursor within a corporate technology setting.

• Experience managing vendors, software licensing, and IT budgets.

• Excellent written and verbal communication abilities.

• Sound judgment in environments where priorities and risks change rapidly.

• Strongly preferred: experience in an established, mature corporate technology environment and recent involvement in a PE-backed, SaaS, mid-market, high-growth company.

• Strongly preferred: experience in healthcare, insurance, financial services, or another highly regulated industry.

• Strongly preferred: experience assisting enterprise client security questionnaires, audits, or vendor risk assessments.

🏝️ Benefits

• Remote work arrangement.

• Limited travel requirements, estimated at 1 to 2 weeks per year.