Senior Manager, Compliance Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the Company’s Learning Management System, overseeing user access, role-specific curricula, course assignments, completion tracking, escalation processes, and training records.

• Collaborate with Compliance, Legal, Human Resources, Information Technology, Quality, Commercial, Medical, and functional leaders to determine training requirements and develop training matrices.

• Oversee LMS workflows, generate reports, create dashboards, and analyze metrics related to training completion, overdue training, recurring assignments, new-hire training, targeted training, and remediation training.

• Ensure training records and documentation are accurate, complete, and ready for audits.

• Assist in the development, upload, testing, deployment, version control, retirement, and archival of LMS training content.

• Enhance the LMS user experience, administration, data integrity, automation, and operational controls.

• Generate regular LMS status reports, highlighting key performance indicators, training trends, overdue items, and providing follow-up insights for leadership.

• Maintain the Compliance policy and procedure inventory, tracking lifecycle stages, review schedules, version control, approvals, publication, acknowledgments, retirement, and archival.

• Facilitate policy approval workflows with policy owners, reviewers, approvers, Legal, Compliance leadership, and other stakeholders.

• Ensure that policies, procedures, and related documents are formatted correctly, up to date, accessible, and compliant with applicable requirements.

• Monitor policy acknowledgments and training requirements, following up on overdue items as necessary.

• Assist with third-party compliance processes, including due diligence documentation, screening, training assignment, record maintenance, risk-based follow-up, and monitoring.

• Support auditing and monitoring efforts, including State and Federal transparency-law reporting obligations, price transparency requirements, and various Compliance activities.

⛳️ Requirements

• A Bachelor’s degree is required; a degree in Business, Life Sciences, Healthcare Administration, Legal Studies, Compliance, Information Systems, or a related field is preferred.

• At least 5 years of experience in compliance within the pharmaceutical, biotechnology, healthcare, or life sciences sectors.

• Extensive experience in compliance operations, training operations, policy management, third-party compliance, or compliance systems administration.

• Proven experience in administering or acting as the business owner for an LMS or similar compliance technology platform is mandatory.

• Familiarity with U.S. laws, regulations, and industry standards pertinent to pharmaceutical compliance programs.

• Knowledge of healthcare fraud and abuse laws, federal and state anti-kickback statutes, PhRMA Code, FDA regulations regarding promotional activities, and government agency guidance and enforcement actions.

• Experience managing or administering an LMS, compliance training platform, policy management system, case management tool, third-party compliance platform, or a similar enterprise compliance system.

• Solid understanding of compliance operations, training governance, records management, policy lifecycle management, approval workflows, hotline administration, third-party compliance processes, and audit-ready documentation.

• Strong skills in project management, organization, analysis, and process improvement.

• Proficient in systems and capable of learning, administering, troubleshooting, documenting, and enhancing technology-enabled compliance processes.

• Exceptional attention to detail and documentation discipline.

• Excellent verbal and written communication abilities.

• Capacity to manage multiple operational workstreams, deadlines, stakeholders, and system-related priorities effectively.

• Ability to work accurately and with a sense of urgency in a fast-paced and dynamic environment.

• Strong interpersonal skills, diplomacy, flexibility, and collaboration are essential.

• Travel requirements may range from 10-20% based on business needs.

🏝️ Benefits

• Annual incentive bonuses.

• Equity participation.

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Paid time off.