Senior Manager – Coaching Operations, Academy

This is a fully remote position, open to applicants in California.

📋 Description

• Enhance systems efficiency, design workflows, and establish training frameworks within the Coaching Department.

• Collaborate with the Senior Director to convert departmental goals into organized workflows.

• Assist in the development and upkeep of coaching resources and tools.

• Identify workflow challenges and implement effective solutions.

• Manage the Coach Training Academy and the onboarding process.

• Create learning pathways and pinpoint skill deficiencies.

• Develop data tools and dashboards for monitoring performance.

• Collaborate with Product and Technology teams for AI and automation implementation.

• Convert intricate product changes into actionable workflow directives.

⛳️ Requirements

• 3–5+ years of progressive experience in people management and operational leadership.

• Demonstrated ability to effectively collaborate within a Coaching Leadership Team.

• Proven track record of analyzing complex operations, identifying inefficiencies, and designing scalable workflows.

• Experience in translating operational frameworks into practical training materials.

• Strong analytical capabilities and familiarity with operational dashboards.

• Foundational understanding of evidence-based behavior change models.

• Solid grasp of coaching performance metrics.

• Bachelor’s degree in Psychology, Counseling, Social Work, or a related behavioral health discipline is required.

🏝️ Benefits

• 401k with matching contributions.

• Flexible Paid Time Off (PTO).

• Paid holidays.

• Paid service days.

• 4-week paid sabbatical.

• 12-week paid parental leave.

• Health benefits commencing on your first day.

• Opportunity to be part of a mission-driven organization.

• Ability to make a significant impact.

• Chance to collaborate with skilled team members.

• Fully virtual: work from the comfort of your own home.