Senior Manager, Clinical Operations – New Verticals

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop new clinical programs from the initial concept through to launch and scaled operations.

• Create workflows and operational rhythms, assess early results, and decide on program modifications or expansions.

• Design comprehensive workflows in collaboration with Clinical and Operations teams.

• Document standard operating procedures and create job aids.

• Specify EMR workflows.

• Create dashboards that display program performance, service levels, volume, and associated risks.

• Implement practical automation and AI to enhance early operations.

• Collaborate with Data, Product, Engineering, Clinical, and Operations teams to enhance systems.

• Define the scope of partnership pilots, patient journeys, responsibilities, handoffs, success metrics, and launch plans.

• Track patient and operational outcomes, recommending whether to cease, adjust, or scale partnerships.

• Support Care Management operations by assessing case complexity, routing work, setting service levels, balancing capacity, and measuring impact.

⛳️ Requirements

• 4-6+ years of experience in consulting, operations, program management, or implementation.

• A builder-operator mindset with the capability to create structure in ambiguous situations.

• Proficient in mapping patient and team journeys, defining ownership and decision points, minimizing handoffs, and designing scalable workflows.

• Competence in writing standard operating procedures and job aids.

• Proficiency with metrics, dashboards, and spreadsheets.

• Ability to establish success metrics and monitor both leading and lagging indicators.

• Strong interpersonal skills to work effectively with clinical leaders, operations teams, technical partners, and external organizations.

• Moderate SQL experience is preferred but not mandatory.

• Experience in healthcare, behavioral health, or any regulated, high-growth environment is preferred but not mandatory.

• Experience in a fast-paced, high-growth company that has demonstrated scalability is preferred but not mandatory.

• Must be authorized to work in the United States; Talkiatry participates in E-Verify.

• Residency in the New York City metropolitan area is required for remote or hybrid positions.

🏝️ Benefits

• Medical, dental, and vision insurance effective from day 1 of employment.

• 401K with matching contributions.

• Generous paid time off (PTO).

• Paid holidays.

• Paid parental leave.

• Opportunities for learning and professional development.

• Focus on team well-being.

• Remote or hybrid work options available for candidates located in the New York City metropolitan area.