Senior Manager, Clinical Implementation – Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Clinical Operations workstream throughout the partner journey, from initial discovery to implementation, Go-Live, and continuous partner support.

• Engage in discovery calls with potential partner practices to gain insights into their structure, staffing, patient demand, workflows, technology, and implementation requirements.

• Offer operational advice on integrating Auris service models while identifying considerations related to workflow, staffing, scheduling, or training.

• Assist in recruiting and developing prospective partner practices through outreach, relationship building, and follow-up activities.

• Document and convey discovery findings, including risks and subsequent steps.

• Direct the Clinical Operations aspect of new partner clinic implementations, which includes kickoff meetings and ongoing cross-functional meetings.

• Create and uphold onboarding and training schedules for remote audiologists, Clinical Assistants, and other clinic staff.

• Monitor Clinical Operations deliverables and coordinate follow-ups as well as escalate readiness risks, delays, or obstacles.

• Participate in interviews and selection processes for clinical personnel, providing structured onboarding and readiness feedback.

• Design and sustain individualized onboarding plans, overseeing e-learning, shadowing, simulations, and validation activities.

• Organize schedules for remote audiologists using MaestroFusion™ and other scheduling platforms.

• Conduct and facilitate approved virtual and onsite training sessions.

• Oversee Clinical Assistant skills validation and simulated sessions together with remote audiologists.

• Lead onsite training, workflow validation, and the operational components of Go-Live.

• Provide implementation readiness recommendations to the Vice President of Clinical Operations.

• Act as the point of contact for Clinical Operations for designated partner practices.

• Participate in regular business reviews, preparing or contributing updates on Clinical Operations, utilization, and KPIs.

• Set operational and service KPIs with clinic leadership, define targets or benchmarks, and oversee performance monitoring.

• Facilitate ongoing education, refresher training, and Clinical Operations check-ins.

• Execute designated workflow, documentation, implementation, or quality audits.

• Collaborate with Operations, Credentialing, Licensing, Human Resources, Information Technology, Scheduling, and Sales/Business Development teams.

• Draft or modify procedures, checklists, and implementation tools for approval.

⛳️ Requirements

• A minimum of seven years of progressive experience in healthcare operations, practice administration, clinical operations, healthcare implementation, training, partner management, or a related area.

• Proven experience in leading teams, managing workflows, or executing complex initiatives across various stakeholders.

• Experience in healthcare or practice operations, encompassing workflow development, process enhancement, staff leadership, implementation, onboarding, training, or readiness activities.

• Direct interaction experience with healthcare leaders, clinicians, and frontline staff.

• Ability to manage multiple concurrent priorities, projects, stakeholders, and deadlines effectively.

• Experience utilizing operational or clinical performance data to develop, track, and communicate KPIs with practice or healthcare leadership.

• Familiarity with HIPAA and patient privacy regulations in a clinical or telehealth context.

• Strong skills in written and verbal communication, facilitation, presentation, relationship management, and documentation with consistent follow-through.

• Proficiency in Microsoft Office, video conferencing platforms, learning management systems, project tracking tools, and electronic clinical systems.

• Willingness to travel approximately 40% of the time, including overnight stays.

• A valid driver's license is required.

• Preferred: A Bachelor's or advanced degree in healthcare administration, business, clinical operations, audiology, education, or a related field, or an equivalent combination of education and experience.

• Preferred experience as a practice administrator, practice manager, or leader in healthcare operations within a physician practice or multisite healthcare organization.

• Preferred experience in ENT, audiology, hearing healthcare, telehealth, remote care, or another specialty-practice environment.

• Preferred experience in supporting new clinic launches, service line implementations, practice integrations, or healthcare technology adoption.

• Preferred qualifications include a Doctor of Audiology degree, audiology license, or clinical audiology experience.

🏝️ Benefits

• Bonuses linked to signing new partner practices, increasing hours and locations with existing partners, and achieving goals.

• 401(k) plan.

• Paid time off.

• Holiday pay.

• Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to assist with individual health insurance premiums and qualified medical expenses.

• Remote home office with dependable high-speed internet and a private workspace.

• Reasonable accommodations for qualified individuals with disabilities.