Senior Manager, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee multiple client accounts, leading a team to create comprehensive account plans that meet client needs and align with their strategic objectives, ensuring ongoing satisfaction and retention.

• Serve as the primary advocate for clients within the agency, ensuring their objectives are prioritized in strategic discussions and decision-making processes.

• Collaborate with pod leadership to provide timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer continuous support and ensure compliance with scorecard tasks.

• Leverage a thorough understanding of clients' businesses, industry trends, and KPIs to provide strategic advice and impactful solutions.

• Foster innovative thinking within the team, motivating the development of cutting-edge solutions that enhance client success and may lead to awards.

• Empower clients with the knowledge and confidence to discuss strategic directions and decisions, reinforcing their trust in our expertise.

• Maintain and utilize an extensive knowledge of market developments, emerging trends, and best practices in the client's business and the overall industry to improve client strategies and recommendations.

• Utilize a strong understanding of various digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to create strategic plans that clearly connect channel recommendations to the client’s business objectives.

⛳️ Requirements

• 7-10 years of experience in Client Delivery roles with a solid track record of executing successful campaigns.

• Management experience is essential.

• Proficiency in multiple digital platforms and their interconnectivity.

• Familiarity with Google Analytics.

• Experience with Project Management tools.

• Knowledge of research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, and Commspoint.

• Proven success in analyzing data and utilizing analytics tools to inform marketing decisions.

• Advanced computer skills, including Google Suite, Microsoft Excel, and PowerPoint.

• Ability to multitask, prioritize, and manage time efficiently across clients, multiple partner relationships, and internal projects.

• Exceptional communication and interpersonal skills, with the capability to collaborate effectively with both external and internal teams.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.

• Retirement: Match up to 4% of your contributions at 100%.

• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.

• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

• Learning and Development: On-demand learning, mentorship program, leadership and management development programs, and resources.