Client Success Manager

This is a fully remote position, open to applicants in Louisiana, +1 more state.

📋 Description

• You will develop and oversee your territory by identifying new opportunities, assisting clients in navigating business challenges, and providing insights that empower dealers to make informed business decisions.

• Achieve or surpass revenue, retention, and referral objectives within your designated territory.

• Manage your sales pipeline, ensure accurate forecasts, and drive sustainable account growth.

• Utilize CRM, sales enablement tools, and analytics to pinpoint opportunities and shape strategies.

• Establish and strengthen relationships with key decision-makers at each dealership, acting as a trusted advisor by offering consultative, data-driven recommendations.

• Conduct regular business reviews, employing market insights and performance data to deliver consultative support on dealer challenges and opportunities.

• Use qualitative and quantitative data, including market insights, to assist dealers in making informed business choices.

• Identify and seek cross-sell and upsell opportunities within your portfolio and collaborate with partners in other business units to create and implement customized solutions.

• Champion clients during the onboarding and implementation process to ensure a seamless experience.

• Address or direct client issues promptly and efficiently to the appropriate teams.

⛳️ Requirements

• Minimum: A bachelor’s degree with 6 years of experience in a relevant field.

• The ideal candidate may also possess a different combination, such as a master’s degree with up to 4 years of related experience; a Ph.D. with up to 1 year; or 10 years of pertinent industry experience.

• A valid driver’s license and a clean driving record.

• The capability to live and travel within an assigned sales territory.

• Preferred: Experience in the automotive sector or advertising media.

• Demonstrated success in a field sales environment.

• Strong understanding of social media, digital advertising, and online platforms.

• Proficiency with CRM systems and analytical tools.

🏝️ Benefits

• A competitive salary along with excellent bonus/incentive plans.

• Outstanding work-life balance, flexible time-off policies, and accommodating work schedules.

• Comprehensive healthcare benefits, with various options for individuals and families.

• Generous 401(k) retirement plans with company matching.

• Inclusive parental leave policies, in addition to extensive fertility coverage and adoption assistance.

• Opportunities for professional development and continuing education.

• Access to financial wellness and planning resources.