Senior Manager – AI Agents and Automation

This is a fully remote position, open to applicants in United States, +16 more states.

📋 Description

• Oversee the complete development process of the AI platform and customer interactions, from planning to implementation.

• Collaborate with engineers on prompt strategies, evaluation frameworks, and guardrails, ensuring a balance between latency, cost, and accuracy.

• Interpret technical concepts for both the engineering team and the wider organization.

• Establish best practices and standards for the AI platform.

• Enhance answer quality, customer satisfaction, and automation rates through experimental initiatives.

• Collaborate with OpenAI partners to assess and implement cutting-edge voice models and workflow automation.

• Manage the cohesive roadmap and strategic direction for customer-facing chatbots, vehicle photo validation, back-office automation, voicebots, computer-use applications, and consumer AI solutions.

• Report directly to the COO, playing a vital role in driving growth.

⛳️ Requirements

• A minimum of 4 years in a technical position, such as forward-deployed engineering, technical product management, or a comparable role in a fast-paced startup environment.

• A strong passion and curiosity for AI systems, particularly modern LLMs.

• Proven experience in transforming complex strategic concepts into scalable, production-ready products.

• In-depth knowledge of AI platform development and customer-facing AI experiences.

• Experience with API design and system architecture.

• Familiarity with SQL and data analysis methodologies.

• Capability to design prompt strategies, evaluation frameworks, and guardrails.

• Proficient in navigating technical trade-offs and enforcing AI platform standards.

• Must currently reside in an eligible state: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, or Ontario, Canada.

• Must possess legal authorization to work in the U.S. or Canada.

• This position is available for full-time salaried employment only.

🏝️ Benefits

• Equity opportunities / stock options.

• Health coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Paid parental leave.

• 401(k) plan with employer matching (U.S.).

• RRSP plan with employer matching (Canada).

• Wellness benefits.

• Reasonable accommodations for individuals with disabilities.