Senior Manager, Account Management

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Lead, coach, and cultivate a high-performing team of Account Managers.

• Enhance customer retention, account growth, and expansion strategies within a portfolio of financial institution clients.

• Establish and nurture trusted relationships with executive and C-suite stakeholders.

• Assist in strategic account planning, forecasting, and conducting business reviews.

• Collaborate with Product teams to champion customer needs and deliver market insights.

• Serve as an escalation point for strategic customer engagements and complex challenges.

• Promote a culture of accountability, collaboration, and ongoing development.

• Align team priorities and resources to meet business objectives and ensure customer success.

• Act as a pivotal leader within the Lending organization, contributing to the formulation of customer growth strategies across the region.

⛳️ Requirements

• Proven experience in leading sales, account management, customer success, relationship management, or similar customer-facing teams.

• Demonstrated success in managing strategic customer portfolios while driving retention and growth.

• Experience in the banking, FinTech, lending, or broader financial services industry.

• Capability to build credibility and influence among executive and C-suite stakeholders.

• Strong leadership, coaching, mentoring, and talent development abilities.

• Experience in guiding seasoned professionals in a fast-paced, customer-centric environment.

• Excellent cross-functional collaboration and organizational influence capabilities.

• Proficiency in balancing customer needs, team priorities, and business objectives.

• Retail lending experience is preferred.

• Familiarity with loan origination platforms, lending technology, or enterprise account management organizations serving financial institutions is an advantage.

🏝️ Benefits

• Enjoy unlimited vacation, in accordance with local regulations and business priorities.

• Benefit from hybrid work arrangements and inclusive policies, including paid time off for voting, bereavement, and sick leave.

• Access confidential one-on-one support through our Employee Assistance Program, connect with our Wellbeing Champions and Gather Groups, and participate in monthly events and initiatives designed to promote your well-being—both inside and outside of work.

• Comprehensive medical, life and disability insurance, retirement plans, lifestyle, and other benefits.

• Paid time off for volunteering and donation-matching opportunities to support causes that are important to you.

• Engage with our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to all who wish to participate and contribute.

• Access online learning and accredited courses through our Skills & Career Navigator tool.

• Participate in our global recognition program, Finastra Celebrates, and express your opinions through regular employee surveys that influence our culture and working practices.