Senior Manager, Account Executive

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Take ownership of and oversee a portfolio of intricate, high-value clients, acting as the main strategic liaison and ensuring alignment with the organization’s objectives.

• Spearhead the implementation and ongoing oversight of long-term account strategies, encompassing Strategic Business Plans, Quarterly Business Review (QBR) Summaries, and performance analytics.

• Collaborate with internal subject matter experts to discover opportunities for cost reduction, service enhancements, clinical advancements, and program growth.

• Facilitate and lead contract renewals, negotiations, and the initiation of new business, ensuring that client commitments and performance guarantees are fulfilled.

• Actively identify, communicate, and execute up-sell and expansion opportunities across both personal and team-managed client portfolios.

• Provide daily leadership, coaching, and strategic direction to ensure uniform client management practices and high standards of service.

• Convert strategy from the Sr. Director into clear priorities, expectations, and execution plans for the team.

• Conduct performance management tasks, including goal setting, performance evaluations, feedback, development planning, and corrective actions when necessary.

• Supervise hiring, onboarding, training, and workforce planning for the team to guarantee adequate coverage and capability.

• Cultivate a culture of accountability, collaboration, continuous improvement, and client-focused thinking.

• Track and report on team and client performance metrics, ensuring the achievement of service levels, performance guarantees, and financial objectives.

• Offer guidance and leadership when performance guarantees are at risk or unmet, including the development of corrective action plans and client communication strategies.

• Assist with the planning and management of budgets, including staffing, travel, and operational expenses.

• Participate in Sales finalist meetings, client presentations, and new business initiatives as needed.

• Travel to client locations and internal meetings as required.

⛳️ Requirements

• Bachelor’s degree in business, marketing, healthcare administration, or a related field, or equivalent professional experience is required.

• A minimum of 5 years’ experience in the PBM or healthcare sector, managing complex client relationships.

• At least 5 years’ experience in leading, developing, and managing teams, encompassing performance management and talent development, or equivalent experience is required.

• Proven track record in strategic account management, client retention, and growth.

• Strong strategic thinking and execution abilities, with the capacity to translate strategy into measurable results.

🏝️ Benefits

• Top-tier benefits for Health, Dental, and Vision insurance

• 20 days of paid time off

• 4 weeks of paid parental leave

• 9 paid holidays

• 401K company match of up to 5% - No vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membership support

• Referral Bonus Program – up to $750!