Senior Manager, 340B Implementation – Onboarding

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Lead, mentor, and develop a team of Implementation Managers and Coordinators to enhance performance, accountability, and professional advancement.

• Supervise the entire client onboarding process, ensuring that implementations are completed on schedule, within scope, and meet client expectations.

• Establish, monitor, and drive performance based on key metrics, including timelines, quality, and the client onboarding experience.

• Ensure consistent application of implementation methodologies, workflows, and best practices, while identifying and addressing gaps to enhance scalability and efficiency.

• Manage implementation risks, dependencies, and escalations, ensuring prompt resolution and minimal disruption to client onboarding.

• Maintain transparency regarding the implementation pipeline and resource allocation to support effective delivery.

• Collaborate cross-functionally with Product, Operations, and Training to align on priorities, ensure preparedness, and promote continuous improvement in onboarding processes.

• Convert onboarding challenges and client feedback into actionable insights that facilitate product enhancements and the rollout of new features.

• Lead communication and coordination of implementation timelines, expectations, and updates among clients and internal stakeholders.

• Foster the adoption of new tools, processes, and system enhancements, supporting change management in onboarding activities.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant healthcare experience is required.

• More than 7 years of experience in implementation, onboarding, project management, or client-facing roles within healthcare or pharmacy services is required.

• At least 3 years of leadership experience managing teams and delivering results is required.

• A strong understanding of the 340B program setup and operational requirements is necessary.

• Demonstrated experience in managing complex implementations or onboarding projects is required.

• 340B ACE certification is preferred.

🏝️ Benefits

• Best Employer: PDMI was recognized as the Best Employer in Ohio for the fifth consecutive year in 2025!

• Meaningful Work: Play a role in enhancing healthcare quality and efficiency.

• Collaborative Environment: Join a team of passionate professionals who share your commitment.

• Exciting Challenges: Each day presents new opportunities to thrive.

• Flexible Work: Enjoy a fully remote position with a company that values its employees.