Senior Live Event Technology Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Serve as the main technical escalation contact for the Live Event Operations team during live events.

• Facilitate global Tier-1 live streaming events by resolving intricate issues throughout the entire video delivery process.

• Examine service-affecting challenges related to contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.

• Conduct thorough technical analyses utilizing streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.

• Coordinate the technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to swiftly restore service.

• Lead technical bridge calls during critical incidents, offering real-time updates, impact assessments, mitigation strategies, and recovery coordination.

• Assist Live Event Operators by providing technical advice during event execution, ensuring validation of mitigation actions, and supporting operational decision-making.

• Execute pre-event technical validations, redundancy checks, workflow testing, and production readiness evaluations.

• Perform post-event root cause analyses (RCA), pinpoint systemic issues, and implement corrective measures to enhance platform reliability.

• Create and uphold troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.

• Assist with the certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.

• Participate in on-call rotations to support global live streaming operations and high-severity production incidents.

⛳️ Requirements

• Over 5 years of experience in supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems.

• Proven experience as a technical escalation resource for live operations teams during Tier-1 live events.

• Strong troubleshooting skills across comprehensive streaming architectures.

• Profound knowledge of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming.

• Experience in analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics.

• Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms.

• Practical knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows.

• Exceptional incident management, root cause analysis, and cross-functional communication abilities in high-pressure live production environments.

🏝️ Benefits

• Medical, dental, vision coverage.

• 401(k) plan.

• Life insurance coverage.

• Disability benefits.

• Tuition assistance program.

• Paid Time Off (PTO).

• Bonus eligibility.