Senior Lead Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead significant team projects and OKRs, serving as the primary contact for intricate customer launches that necessitate advanced technical strategy and collaboration across functions.

• Manage the entire lifecycle of our largest and most intricate strategic implementations, guaranteeing successful results with minimal supervision.

• Serve as the main technical liaison and the "go-to" individual for leadership, high-value clients, and external vendors during critical escalations.

• Guide and mentor fellow Solutions Engineers through structured feedback, project/code reviews, and sharing expertise in agentic development and specialized knowledge.

• Proactively foresee potential technical challenges and formulate comprehensive contingency plans; pinpoint root causes of systemic problems and employ innovative solutions.

• Actively shape the Solutions Engineering roadmap by identifying areas for improvement in tools and processes and suggesting high-impact enhancements.

• Represent the Solutions Engineering function in cross-departmental initiatives with Product and Engineering to ensure the long-term scalability of our services.

⛳️ Requirements

• Over 7 years of experience in Solutions Engineering, Technical Account Management, or a comparable high-level technical position.

• Expertise in technical and programming fundamentals, including proficiency in agentic development and the ability to navigate complex data architectures.

• Demonstrated success in managing multiple large-scale, high-complexity workstreams concurrently during peak periods.

• Outstanding communication skills, capable of clearly conveying context to both executive-level stakeholders and technical teams.

• Ability to operate effectively in highly ambiguous situations and make informed decisions regarding technology and stakeholder management under pressure.

• A proven track record of cultivating a positive team culture through "healthy debate," proactive knowledge sharing, and enhancing team productivity.

• A B.S. in a technical discipline or equivalent professional experience.

🏝️ Benefits

• Remote-first culture

• 401(k) savings plan through Fidelity

• Comprehensive medical, vision, and dental coverage through various medical plan options (including disability insurance)

• Full suite of Included Health telemedicine services (e.g., behavioral health, urgent care, etc.) and health care navigation products and services provided at no cost for employees and their dependents

• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

• 12 weeks of 100% Paid Parental leave

• Up to $25,000 in Fertility and Family Building Benefits

• Compassionate Leave (paid leave for employees experiencing a failed pregnancy, surrogacy, adoption, or fertility treatment)

• 11 Paid Holidays plus one Floating Paid Holiday

• Work-From-Home reimbursement to facilitate team collaboration and effective home office work

• 24 hours of Paid Volunteer Time Off ("VTO") per year to support volunteer work with charitable organizations