Senior Java IVR Application Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, develop, and maintain IVR applications in accordance with business and technical requirements.

• Integrate IVR solutions with essential internal services.

• Monitor IVR systems and implement operational enhancements to improve the customer experience.

• Troubleshoot and resolve issues within the voice contact center and IVR environments.

• Collaborate with project managers to ensure the timely and high-quality delivery of solutions.

• Work independently while supporting a regional business unit that aligns with global objectives.

• Engage in forward-looking initiatives aimed at advancing call steering and IVR architecture.

• Clearly communicate technical concepts to both technical and non-technical stakeholders.

⛳️ Requirements

• Over 7 years of software development experience.

• Proficiency in Java EE and Spring Boot / Spring Core.

• Strong understanding of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns.

• Practical experience with cloud platform engineering, preferably AWS.

• Familiarity with SQL for application configuration and data-driven logic.

• Excellent troubleshooting and analytical skills.

• Strong communication and presentation abilities.

• Capability to work independently in a fast-paced, global environment.

• Hands-on experience in developing IVR applications is a plus.

• Knowledge of IVR platforms and voice contact center systems.

• Experience with speech standards such as VoiceXML, SRGS, MRCP, and CCXML.

🏝️ Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• ForeverRemote work culture: take advantage of the flexibility that remote work offers.

• Growth mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment initiatives, and internal mobility and internship options.

• Global impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming multicultural environment: be part of a dynamic, global team, thriving in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.