Senior IT Technician

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Diagnose and resolve intricate Level 3 technical challenges related to networks, servers, software, and security incidents.

• Set up, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks.

• Oversee Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments.

• Manage Microsoft Azure, AWS, and hybrid cloud infrastructures.

• Monitor system performance and carry out preventive maintenance.

• Perform cybersecurity evaluations, investigate threats, and implement multi-factor authentication (MFA), encryption, firewalls, and intrusion-prevention solutions.

• Ensure backup and disaster recovery solutions are in place, conduct recovery testing, and aid in business continuity planning.

• Lead server deployments, infrastructure enhancements, cloud migrations, and network improvement initiatives.

• Create automation scripts using PowerShell, Python, or Bash.

• Configure and optimize Remote Monitoring and Management (RMM) tools for proactive upkeep and monitoring.

• Investigate AI-driven tools for monitoring, cybersecurity, automation, and operational enhancements.

• Collaborate with external vendors.

• Keep technical documentation, troubleshooting protocols, system configurations, and IT reports up to date.

• Relay technical issues and suggestions to clients and internal stakeholders.

• Mentor Level 1 and Level 2 technicians.

• Assist in IT compliance, risk assessments, and change-management processes.

⛳️ Requirements

• Demonstrated experience in advanced IT technical support, systems administration, or a comparable senior-level IT position.

• In-depth knowledge of TCP/IP, LAN, WAN, VPN, VLAN, DNS, DHCP, routing, and switching.

• Experience in configuring and managing firewalls and network security devices such as Cisco, Palo Alto, or SonicWall.

• Advanced troubleshooting skills across Windows Server, Linux, Active Directory, and cloud environments.

• Practical experience with VMware or Hyper-V.

• Experience in administering Microsoft Azure, AWS, or Google Cloud environments.

• Understanding of cybersecurity best practices, threat detection, vulnerability management, incident response, and MFA.

• Familiarity with backup, storage, and disaster recovery solutions including Veeam, Acronis, Synology, or similar platforms.

• Knowledge of ConnectWise, Kaseya, or N-able RMM tools.

• Skills in scripting and automation using PowerShell, Python, or Bash.

• Strong analytical, documentation, organizational, and project coordination abilities.

• Capacity to manage technical escalations, liaise with vendors, and prioritize urgent issues.

• Exceptional customer service skills and the ability to convey technical concepts to non-technical users.

• Capability to support and mentor junior IT technicians.

• Proficiency in English and Spanish with excellent verbal and written communication skills.

• Understanding of AI-driven monitoring, cybersecurity, and automation technologies.

🏝️ Benefits

• Fully remote work environment.

• Stable, long-term collaboration.

• Clear scope of responsibilities and structured workflows.

• Training and onboarding support.

• Opportunity to collaborate with international teams.

• Exposure to modern tools and professional processes.

• Supportive and collaborative work culture.

• Opportunities for skill development and career growth.

• Set work schedule determined by the client.

• Client-provided training may be required.

• Performance assessed against KPIs and objectives.

• Long-term partnership opportunities.