Senior IT Systems Engineer – ServiceNow

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage highly available and mission-critical ServiceNow applications along with related systems.

• Serve as a primary contact for customers.

• Regularly oversee the technical hotline to ensure uninterrupted 24/7 functionality of the instances.

• Independently plan and implement changes in compliance with ITIL standards.

• Address incidents and problems while developing strategies for sustainable resolution.

• Enhance automation processes.

• Deploy new customer instances.

• Advance operational processes.

• Provision and manage ServiceNow instances at the operating system level (Linux), including the Java applications and MariaDB or PostgreSQL databases that run on them.

• Perform analyses related to Incident, Change, and Problem Management.

• Plan and execute projects.

⛳️ Requirements

• Completed a degree in Computer Science, vocational training as an IT specialist in system integration, or a similar qualification.

• Proficient in Linux.

• Extensive knowledge of commonly used network protocols: IP, TCP, UDP, HTTP, DNS, and FTP.

• Strong dedication to quality, exceptional communication skills, and a collaborative attitude.

• Ability to work independently and in an organized manner.

• Excellent German language skills and proficient in English.

• Interest in Debian, Terraform, Bash, Python, Java web services, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, and GitLab CI/CD.

🏝️ Benefits

• Permanent employment contract.

• Flexible working hours.

• Time-off in lieu credited to your working-time account.

• Work from various locations (e.g., Nuremberg, Aschheim, or Berlin) or entirely remotely.

• High-quality equipment: laptop and company mobile phone for personal use.

• Individual support and professional development through in-house training and external courses.

• Childcare cost allowance (monthly per child).

• Corporate Benefits.

• Attractive company events, including travel reimbursements.

• Supportive and appreciative working environment with a first-name culture from day one.

• Generous subsidy for the Deutschlandticket.

• Corporate health management, including complimentary on-site massages.

• JobRad bicycle leasing.

• Company pension scheme with employer contributions.

• Welcome Day.

• Dedicated point of contact and a structured onboarding process.

• Complimentary drinks, including soft drinks, and fresh fruit available at our locations.