Senior IT Systems Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, configure, and provide support for the organization's IT infrastructure and cloud solutions.

• Maintain, monitor, and respond to error conditions for IT assets and services, focusing on security, availability, and scalability.

• Analyze IT infrastructure to enhance performance, capacity, and scalability.

• Assess new technologies for company initiatives and budget considerations.

• Collaborate on the design and development of computer systems and network infrastructure.

• Supervise the development, installation, configuration, monitoring, and administration of computer systems and networks.

• Manage project timelines and maintain documentation.

• Troubleshoot technical issues and create effective solutions, including the possibility of 24x7 on-call network and systems support.

• Mentor and train infrastructure and service desk teams on new systems, protocols, and best practices.

• Propel advancements in IT technology, protocols, and best practices.

• Construct and configure server environments and application services using automation tools.

• Serve as an escalation point for IT Support Services, including Office 365, Active Directory, end-user networking, and client applications and processes.

• Develop and update process and procedure documentation, troubleshooting guides, network diagrams, server build standards, data reports/analytics, and operations manuals.

⛳️ Requirements

• Familiarity with Windows, Linux, and MacOS operating systems.

• Experience in administering cloud infrastructure and SaaS applications like Azure or AWS.

• Knowledge in storage administration.

• Proficiency in VMware management, optimization, and troubleshooting.

• Extensive knowledge of Microsoft Windows Server and Microsoft products, including Active Directory, Exchange, Office 365, IIS, and SharePoint.

• Experience with MDM, SSO, email security, privilege management, or similar tools.

• Competence in database management software such as MySQL and Microsoft SQL Server.

• Understanding of system monitoring processes and best practices.

• Ability to manage multiple concurrent projects in a fast-paced environment.

• Demonstrated capability to quickly learn new technologies to a high level of proficiency.

• Comprehension of information security principles and best practices, including network-level and endpoint protection mechanisms.

• Prior experience providing 24x7 mission-critical support.

• Ability to work effectively and professionally within a team setting.

• Exceptional written and verbal communication skills.

• Strong customer service skills with a focus on enhancing customer satisfaction.

• A minimum of 7 years' experience as an IT systems engineer is preferred.

• A bachelor's degree and/or certifications in related fields are preferred.

• Minimal travel required between sites or for training purposes (<10%).

🏝️ Benefits

• Medical, dental, vision, and basic life insurance for eligible employees and their families.

• 401k plan with employer matching.

• Flexible vacation and sick leave policy.

• Twelve paid holidays annually.

• Winter office closure between Christmas and New Year's.

• Additional perks and benefits.

• Eligibility for company bonus plan.